Tree Display Bug: Adobe Releases a Fix

Posted August 25, 2011 by Geni | 15 Comments

We posted earlier this week that the tree display bug had been identified as a problem with Adobe Flash. As of today, Adobe officially released the latest minor update to Flash Player to version 10.3.183.7. Reportedly, updating to this latest release will fix the bug that caused text to display vertically instead of horizontally.

Unfortunately, there is still a small bug in this release that relates to the names wrapping improperly. We’re still talking to Adobe to get this ironed out, but this is a step in the right direction. Thanks for all your patience as Adobe has been working on this fix.

Note: Google’s Chrome Browser is bundled with its own version of flash. If you don’t want to wait for Chrome to update its version of flash for you, you can disable the Chrome version in about:plugins.

Download Flash Player 10.3.183.7 from Adobe

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  • Seb

    Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available. Is what I got

    • Anonymous

      Seb,

      If you install it from another browser, and then disable to Chrome specific one, you will be updated. Or, you can just wait until Chrome updates.

  • Alex Rusinov

    So the initial bug was fixed, however names now get cut off instead of being word wrapped in the node

    • Anonymous

      Right. Like I said in the post, we’re working with Adobe to get this ironed out. At least it is going in the right direction.

  • Carol

    Note: Google’s Chrome Browser is bundled with its own version of flash. If you don’t want to wait for Chrome to update its version of flash for you, you can disable the Chrome version in about:plugins.
    How does that help?  If you do that you can’t see the tree at all.

    • Alex Rusinov

      If you disable the built in plugin, Chrome will pick up the other flash plugin that you have installed for Firefox

      • Carol

        I don’t have Firefox.  I have Chrome and IE.  IE is on 10.3.183.7.  Chrome is on 10.3.183.5.

        When I disable the add-in in Chrome, Geni fails to load the tree.  Says I have disabled Flash (or Java) – which is correct – but doesn’t get me very far…

        • Alex Rusinov

          All you have to do is just install the Flash for firefox plugin from Adobe. Here’s the direct link: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

          • Patrick Hays

            Did that.  Didn’t work.  Don’t really care anymore.  I’ve been losing interest in this site since all of the non-pro people were stripped of privileges.  Losing power for several days just made me realize how much I really didn’t miss this site.

          • Patrick Hays

            Did that.  Didn’t work.  Don’t really care anymore.  I’ve been losing interest in this site since all of the non-pro people were stripped of privileges.  Losing power for several days just made me realize how much I really didn’t miss this site.

          • Patrick Hays

            Did that.  Didn’t work.  Don’t really care anymore.  I’ve been losing interest in this site since all of the non-pro people were stripped of privileges.  Losing power for several days just made me realize how much I really didn’t miss this site.

  • http://www.facebook.com/profile.php?id=1507062820 Maria Edmonds-Zediker

    Still have vertical text after the Flash download.

    • Anonymous

      That certainly shouldn’t be happening. Which browser are you using, and what is the version number?

  • http://www.facebook.com/gscoulson Sam Coulson

    If you run the Flash update and still have the problem, make sure to close and reopen your browser.  Once I did that, the annoying vertical text is fixed!  I’m using IE8 on Windows 7. Thanks to the Geni team for being so on top of this.

  • Hfassburg

    While we have the problem with I.E. with Adobe Flash, I tried other browsers and noticed that Safari and Firefox do NOT seem to have the vertical names problem.  However, Safari seems to have a completely different problem than I’ve seen reported here.  The problem with Safari is that I can’t make updates to profiles that I manage way out on my tree far from my immediate family.  I don’t seem to have this problem with any of the other browsers.