Geni's "Help" Platform

I responded to a complaint/question/comment over in "Help", about Missing Documents:
http://help.geni.com/entries/20380061-missing-documents -

I commented and provided a link to a Public Discussion about the same topic, creating link by copy-and-paste.

It has since received two comments that the link does not work, last one on Sept. 18. I checked - do not know why it shows such a large message number in the link, but copy-and-paste back into address line did/does work -- however, I cannot correct the link or suggest they copy-and-paste to address line, because it is now labelled "Answered" and "Closed to Comments" -- with my Comment (with the link that does not work) being labelled with the green "answered".

This is very frustrating!!