MyHeritage -- Snaps Up

Started by Peter Rohel on Wednesday, November 28, 2012


Profiles Mentioned:

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Showing 121-150 of 789 posts
Private User
12/6/2012 at 8:45 PM

They promised us when they stopped offering Life Time Memberships that those of us who had bought Life would be grandfathered in, it would be for Life. Absolutely promised it!

I certainly made my decision based on getting more than 5 years from my membership. At the very least, they should give me choice of accepting their offer OR. This majorly sucks!! I paid for Life less than a year ago, so starting my 5-year as of today is no big wow plus. Can I cancel and get my money back?

Private User
12/6/2012 at 8:46 PM

According to the Terms of Service:

"Prepaid fees for annual and multi-year subscriptions will be refunded based on the number of months remaining on the contract period, beginning with the month following receipt of written cancellation, but may be subject to adjustment according to current product pricing and subject to adjustment for any incentives or discounts provided for said prepayment. A Member choosing to cancel a prepaid subscription prior to the end of its prepaid term may also be subject to a $15 processing fee. No partial month refunds will be provided."

Will they honor their Terms of Service and give refunds?? And if so, how much?

12/6/2012 at 8:51 PM

The MyHeritage data subscription that was given in compensation for the shortening of the lifetime subscriptions is valued at over $600, more than anyone paid for a lifetime subscription to Geni. That said, if you are dissatisfied with the exchange, contact Geni Customer Service (see ) and our CS team will be happy to assist you.

12/6/2012 at 8:55 PM

I'm suggesting everyone go to MyHeritage to the contact us section and voice our gripes there as well. This is just WRONG!

Back on page 1 of this discussion Private User said " I think you will be pleasantly surprised by the offer we will be sending out next week. And if by some chance you are not you can contact me directly and we will work together to make you as happy about this as we are."

Well guess what?! I'm not "pleasantly surprised! And yes I'll be contacting you directly.

Private User
12/6/2012 at 8:58 PM

I haven't received the "lifetime" offer email but from reading the posts here I am totally pissed off! My dad paid for a lifetime membership for me just a little over a year ago mainly because of all the restrictions Geni was putting on those that were using the free membership. Geni made it so it was almost impossible to use the site without paying for a membership. My dad bought me a lifetime because he know how much I enjoyed working on genealogy and that I wouldn't just work on it for 1 year. I can't believe they would do this! I have worked for companies that have been bought out by other companies and they always grandfathered in those that had memberships under the old company. Someone mentioned that this was like a bait and switch and I agree, especially with all the shenanigans that Geni started doing last year.

Private User
12/6/2012 at 9:01 PM

P.S. If you sent the email to my father because he bought the lifetime membership for me...I will never get the email.

12/6/2012 at 9:05 PM

Michael Stangel
REALLY? I wouldn't have paid $600 for any membership. I bought a LIFETIME membership because is SEEMED like a great value, considering I'm not yet 40 and could imagine working on my tree for years to come.
I do thank you for the link though, I will be contacting Geni Customer Service.

Private User
12/6/2012 at 9:10 PM

Terms of Services says: "If Member has a question about a cancellation, Member should contact Geni at "

Mike's link brings to: A) Comment: "If you have a question regarding Geni's premium subscriptions, please email" and also B) has link supposedly telling how to cancel Account - BUT if you follow it, "; you are told: "Credit Card Users" "If you would like to cancel your subscription you may do so under ‘Account Settings’ and Geni Premium Account. There you may select 'Make changes to your Geni Pro/Plus Subscription' and then finally check the 'Yes-Cancel' box at the bottom of the page. You will then see the new expiration date on your main Geni Premium Account page. " - HOWEVER - I did this, and the ONLY thing it allows me to Cancel is the Automatic Renewal. So looks like HELP needs updating again or ???

So - We can contact Charles directly, follow what it says in Terms of Service and send e-mail to or follow info in Mike's link and send e-mail to -- do they all go to the same place? Will one be handled differently from another?

12/6/2012 at 9:13 PM

I believe the orders email address and the subscriptions email address both go into our help desk system, which is better than just contacting Charles directly. I'd use the subscriptions email address.

12/6/2012 at 9:13 PM

I don't think this discussion is off topic at all. I'm still thinking that the pro subscription in general should be LESS money since they gave a benefit away to others for free. I'm hoping that we see a completely different membership structure once they get their feet underneath them.

12/6/2012 at 9:16 PM

Beth Beeman get their feet out from under neath them? more like get their head out from under the sand!

12/6/2012 at 9:16 PM

I have a Geni Pro account and a MyHeritage account. I checked both sites and I found Geni seems to work the same for me no new search benefits. And on MyHeritage web site they say you must pay for access to get more info and do major searches; they also say each website is separate but their paid premium members can search profiles of Geni's data base. Why can we not use their major search with our pro paid account. I also thought I was buying a lifetime membership that is why I WAS a walking ad for Geni. I received the email from Geni but have not gotten any major access to MyHeritage. Unhappy was looking for better search features with the connection of both sites (not connected-only in deed or sale???) Hoping things improve soon!

12/6/2012 at 9:22 PM

Also. Did anyone notice that they are now limiting the size of the gedcom that you can download? Only 10 times the number of profiles you have added.

Private User
12/6/2012 at 9:32 PM

The change in gedcom size is here:

Also there is a link to a change in the statement of their Privacy Policy.
The privacy page now says "Private profiles are intended for living relatives and minors. Public profiles are intended for deceased relatives and public figures." It is not clear if Geni users can choose not to follow those intentions, or are those intentions mandatory?

Personally, I will be horrified if I can no longer make my deceased relatives private back to 3rd great-grandparent and out to 4th cousin -- especially with the policy in place allowing any Pro to edit or merge any Public Profile on the Big Tree, and given that I am attached to the Big Tree.

12/6/2012 at 9:36 PM

Question/Suggestion: Why will MyHeritage and Geni not do what other companies do and grandfather us in, consider going back to the table and working on this Please!
I agree with this post from a Geni customer. They promised us when they stopped offering Life Time Memberships that those of us who had bought Life would be grandfathered in, it would be for Life. Absolutely promised it!

Private User
12/6/2012 at 9:42 PM

Michael may I suggest your comments are not conducive to a dialogue? Should I be un-following?

12/6/2012 at 9:43 PM

I am concerned also as Eldon is about receiving money back for a purchase that is no longer the same. Once purchased a product should not change. I will be doing most of my family tree work from my personal computer via my own software. PLEASE GIVE US CHOICES OF RECEIVING OUR MONEY BACK OR GRANDFATHERING US IN WITH PRO ACCESS. I have enjoyed Geni until now.

12/6/2012 at 9:46 PM

Michael I understand your thinking but am still hopeful that something can change here.

12/6/2012 at 9:46 PM

I'm glad I downloaded my GEDCOM the other night before the change in policy.

12/6/2012 at 10:35 PM

Yes and sorry to say its seems bo be a reapeat of major changes without notification as before seems as if there is goign to be alot of unhappy GENI members again...

12/6/2012 at 10:41 PM

I have got to much work involved in my McKee, Todd, Turley, Vandeventer lines and others to fully leave but wonder just how much benifir Geni and MyHertiage is going to be. I opened a basic account and have a major problem and of course submitted a help ticket so far response has been nil only thing I know is to delte account and info and see if can do under my guest view account from another person.

By way I was excepting this buy out sooner than this after the big crash etc. etc. just took a little longer than i thought it would....

Private User
12/7/2012 at 7:04 AM

I agree that a refund does not in fact solve the problem. I'm added over 18 thousand profiles (and yes, these are manual adds, not GEDCOM imports) and I know that I won't be able to get them all out and build elsewhere since I was doing what the site promised - building the big tree. And quite frankly, that is what I want to keep doing, and yes, I did expect to be able to keep doing it as long as my interest continues. The proposed "compensation" might seem like a good deal to those who proposed it since the current dollar value is higher, but I would never buy a MyHeritage subscription, because it does not meet my needs, so to me, the compensation is not worth a single penny. Also, just because the value of something was not priced higher before does not mean you can go back and charge people more after the purchase. I am not the least bit happy and hope that Geni finds a way to give customers what was promised to them!

Private User
12/7/2012 at 7:06 AM

Private User How do we contact you directly if we're unhappy. Because I sure am!

12/7/2012 at 7:46 AM

If they want to discontinue "Lifetime Subscriptions" that is one thing, but those of us that purchased them should be grandfathered in, plain and simple!

This is bait and switch, and I cannot believe that it is legal. I did not want a MyHeritage subscription and I don't care how much it is worth. I WANT WHAT I PAID FOR!

Private User
12/7/2012 at 10:15 AM

For the ones who haven't got any e-mail regarding the Lifetime subscriptions:

"Thank you for being a loyal Geni subscriber. As you may have heard, Geni is now part of the MyHeritage family. We’re truly excited about joining forces with such a great partner and have been thrilled with the response we’ve received to this news.

As a lifetime subscriber, we have some good news and some bad news for you. The bad news is that MyHeritage doesn’t support lifetime subscriptions; we are replacing your lifetime subscription with a 5-year Geni subscription that starts today.

The good news is that we are giving you a valuable gift – a 5-year MyHeritage data subscription (a $600 value) – at no additional cost to you. With this subscription you can take full advantage of MyHeritage’s SuperSearch search engine for historical records.

Your MyHeritage data subscription has been added to the MyHeritage associated with your email address. If you have trouble logging into MyHeritage with this email address, use the "Forgot your password?" link to reset your password.

Try MyHeritage’s SuperSearch now

With SuperSearch you can search over 4 billion records including birth, marriage, death, burial, census, military, immigration, yearbooks, and newspapers. In the future, we’ll automatically notify you of historical records that match profiles in your family tree on Geni; adding these records to Geni as sources as simple as clicking a button.

Thank you again for being a loyal Geni subscriber, and we hope this gift will help you in your family history research!"

Indeed it is bad news. But I don't really understand, if Geni and MyHeritage are going to be operated as two seperate websites, why can't we stay with the old subscription system (even if free users have all the features)?

Private User
12/7/2012 at 10:22 AM

Jaak Tulp I still have not received the Lifetime "offer" email. I also wrote a private message to Private User stating the same and have not heard anything back. Very, very upset along with the other Lifetime members here at Geni.

12/7/2012 at 10:34 AM

Private User

"Indeed it is bad news. But I don't really understand, if Geni and MyHeritage are going to be operated as two seperate websites, why can't we stay with the old subscription system (even if free users have all the features)?"

What I don't get is, what good is a pro membership at all now?!? When all free members can do the same thing?

Why would they make this decision, just simply to upset everyone? Are they going to make everyone pay something at some point?

12/7/2012 at 11:31 AM

Some of you may have missed the BusinessWire release on the Geni acquisitrion:

It should be noted that Geni founder David Sacks along with Bessemer Venture Partners (BVP) partner Adam Fisher and others sold Geni to MyHeritage, and are now members of the MyHeritage Board of Directors. Noah Tutak was a hired hand working for a privately owned company.

Private User
12/7/2012 at 11:46 AM

Jill Bogdanowicz-Wilson In my view there's a difference in giving basic users more features, and in transforming a lifetime product to something very not-so-long, nearly in contrary to the product description, certainly not what I bought. In my case I'll lose nearly 60 years of my subscription. And as a student I'm can only work with genealogy periodically the next ten years, so a five year subscription is simply not interesting.

12/7/2012 at 11:50 AM

As the customer service manager I am sorry to see that some of our users are so unhappy with the email about the changes to Lifetime subscriptions.

The MyHeritage data subscriptions and historical records is one of the things we are really excited about here at Geni. Getting records for our users has been one of our biggest challenges and we are really happy to know that in the coming weeks we'll have matches to historical records and in the future they'll be able to
easily add records back to Geni profiles. Other Geni users will then be able to view those records as sources.

While we can no longer honor the lifetime subscriptions we were hoping that our users would be just as happy and excited as us about getting the data subscription. That being said if you are not satisfied then we welcome you to email us at so we can work with you towards a satisfactory solution

Showing 121-150 of 789 posts

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