MyHeritage -- Snaps Up

Started by Peter Rohel on Wednesday, November 28, 2012


Profiles Mentioned:

This discussion has been closed by an administrator.
Showing 151-180 of 789 posts
12/7/2012 at 12:06 PM

In thinking that Geni was a relatively young and successful enterprise, I naively purchased a lifetime membership without ever bothering to read a lifetime membership contract or agreement, if one even existed at the time I purchased my lifetime membership earlier this year. Perhaps we should start this discussion by determining whether an agreement or contract for lifetime memberships even existed at the time we each purchased our lifetime agreements. Hence, the Big Question -- Does anyone know if a written contract or agreement that establishes our legal rights as members exists?

12/7/2012 at 12:22 PM

OK, as i see here then this is quite typical behaviour for any company. If a customer is unhappy then you do the least to make the customer stay. I think the best solution would be that if the lifetime subscription has to be cancelled and the customer will not accept the "compensation" then Geni has to refund the unused part of the purchase. I think it is fair enough? Users should decide for themselves what they want to purchase or not. That´s my opinion, but of course everyone should decide for themselves as already said.

12/7/2012 at 12:54 PM

A lifetime membership should not have to be cancelled! A lifetime membership should be honored by the takeover company! I don't think that most lifetime members want to cancel their memberships, they just want the membership honored by the new company, My Heritage! Hence, My Heritage, in taking over Geni, should be honoring all lifetime memberships! Before being purchased by My Heritage, Geni should have assured that all of its lifetime members would continue their lifetime memberships under the new parent company!

Besides just losing money and gaining enormously on profile contribution, I truly don't understand why My Heritage does not want to honor lifetime memberships!

12/7/2012 at 1:12 PM

Special attention to definition 3:

the time that the life of someone or something continues; the term of a life: peace within our lifetime.
Physics. mean life.
for the duration of a person's life: He has a lifetime membership in the organization.

And look here; David Prins gets it:

And I guess Joe Rosenburg only won a 6-year membership last year. Sorry, Joe! At least you didn't pay for it!

12/7/2012 at 1:27 PM

Another thing I'm trying to figure out is, is there even a difference now between a basic user and a Pro? Is the functionality all the same?

Could Geni do a side-by-side infographic to better illustrate these changes?

Private User
12/7/2012 at 1:43 PM

Guess what?! I'm a Lifetime member and I didn't even receive the "offer" email. My father purchased me a Lifetime membership last year because he knew how much I enjoyed genealogy and I couldn't afford to pay monthly let alone yearly. Sadly, my father passed away this year. I know he would be upset that Geni is doing this to me. Shame on Geni!

I was told by a Geni staffer that they would try to find out what they will do about those of us who received Lifetime membership as gifts. Wow! I may get kicked twice!

Private User
12/7/2012 at 1:48 PM

I do not receive this email too... :S
Why don't we have the "Smart Matches" offered on MyHeritage ?

12/7/2012 at 2:19 PM

Private User I know you've been in contact with Customer Service so I'll let you continue your discussion with them.

Private User our records indicate that the email was sent to you -- maybe check your spam folder?

Private User
12/7/2012 at 2:46 PM

Enrique: IANAL = I am not a lawyer.

12/8/2012 at 1:11 AM

Hi, Im also a lifetime member. I bought this membership in february 2012. I did this because when geni was for free i did an enormous job with my family tree and even once i bought a 1 year membership, but then i realized that if i dont want to lose all my many years of work and want to continue with my research, then its wise to buy a lifetime membership. It was a huge amount of money for me, but after a long though, i still bought it...hoping that now i can do my work without worries of losing it all...and now im really disappointed that they have cut it to 5 years...and i still have to decide whats goin to happen after very disappointed in Geni and how they treat the people who have put so much time and money into their website..
Kadri from Estonia

Private User
12/8/2012 at 4:10 AM

On the previous page at Andrew de Naray linked to my suggested definition of lifetime membership at

I don't think anyone should rely on my suggested definition on its own. I think you would do better to rely on the statement of at by Amanda of Geni where she wrote: David Prins had previously provided an apt description of a lifetime subscription. Generally, a lifetime membership means your subscription will last as long as your lifetime or the lifetime of a site, depending on which happens first. There is no set expiration date for a lifetime subscription.

September 26, 2011 16:11

12/8/2012 at 8:18 AM

Either way, I think to most people a lifetime would be defined as the lifetime of the individual or the establishment that the agreement has been made with. This is really unethical.

12/8/2012 at 9:05 AM

I feel really cheated and really dumb.

12/8/2012 at 9:37 AM

Agneta Åhrberg I don't think it has anything ot do with Americans. Much of the management of both companies are not born in the US. It seems like it simply wasn't well thought out in advance.

12/8/2012 at 10:23 AM

Agreed. I think they were so excited by the buyout they failed to execute an organized and thoughtful transition.

Private User
12/8/2012 at 12:19 PM

why do we have to privately be good at negotiating a fair deal... obviously some are better at it, and this should remain public rather than this..... ....." While we can no longer honor the lifetime subscriptions we were hoping that our users would be just as happy and excited as us about getting the data subscription. That being said if you are not satisfied then we welcome you to email us at so we can work with you towards a satisfactory solution" .... being what we have to do.

Private User
12/8/2012 at 12:47 PM

What are suggestions for "making it right" if the parent company doesn't support the lifetime subscription?

Private User
12/8/2012 at 1:00 PM

Private User - Here's one way Geni could possibly get around it, if that is really the problem (I have seen nothing from MyHeritage stating it is; nothing from Geni saying they fought hard to have our Lifetime Memberships honored; or etc) -- Geni could have the"automatic renewals" for the 5-year accounts for all of us who had Life Memberships go to Geni's account (ie they pay for them), instead of to us.

Private User
12/8/2012 at 1:03 PM

I'm not a lifetime member. My understanding is the email came from MyHeritage, not from Geni.

I am "assuming" that MH accounting & business etc. simply does not support lifetime memberships.

So given that, what suggestions are there to be "made whole" in the contract?

12/8/2012 at 1:17 PM

I bought my lifetime membership in April/May of 2012. I think they knew a merger was in the works.

I am angry because while Geni/MyHeritage may not want to sell lifetime memberships any more and that is fine, but the current lifetime memberships should be honored.

Have any lifetime members had luck with using the data subscription at MyHeritage. I wanted to check it out, but can't figure it out. How do they know that I'm a lifetime member of Geni and that I should have free access?

The entire deal doesn't sit well with me.

12/8/2012 at 1:27 PM

Andrew de Naray - Pro user's benefits:

NB! Basic users can do matches & merges only inside his/her tree and family group (privates) + profiles managed by his/her collaborators (public ones).

12/8/2012 at 1:30 PM

Private User

I think you and I are on the same page, if I'm understanding your previous message. If Geni/MyHeritage literally can't do "lifetime" memberships, I like the automatically renewing 5yr memberships. In essence a bunch of 5 year memberships string together until I am either no longer alive or no longer have the desire to work on my tree.

That is how they can make this right.

Companies are all about money. So why not just make this deal right with lifetime members, save face and sell more memberships to new members. Happy current members bring in new members! Think of all the family and friends each of us would WANT to bring to Geni & MyHeritage IF we were happy with the deal, happy with the 2 sites!?!

12/8/2012 at 1:34 PM

Who pays gets the music by which others will dance, it´s as simple as that. When MH bought Geni then MH tells what Geni must do. As i understand this is not an alliance, this is a buy up, because if it were alliance then both parts should have discussed it thoroughly and in-depth and informing at least curators of it step-by-step. As Agneta Åhrberg already said - "Do MyHeritage want to survive?" Geni´s user interface is great and there was some kind of match algorithm integrated to some kind of archives. Sad that it was not so good as MYHeritage´s Smart Match and Record Match Technology. Maybe the Record Match technology is the only value in MH beside the Family Tree Builder program to keep data backup in your on PC or laptop. It seems understandable that MyHeritage wanted to buy up great values of Geni by just giving lots of money to prove that they are the best and now Geni has to play by the rules of MH. If MH wants to improve their supersearch then it should be integrated with search engine which is far more exact. I wonder if MH will by up to do that?

12/8/2012 at 1:44 PM
Private User
12/8/2012 at 1:46 PM
Private User
12/8/2012 at 1:47 PM

Erica - FYI for you and others - The e-mail cam from Geni. Subject: "An important announcement about your Geni lifetime subscription" -- From: "Geni" <
Signed: "- The Geni Team"

Nothing from MyHeritage!! No comment indicating Geni had fought hard to allow us to have those with Lifetime grandfathered in. Not even a comment that they asked for it and were turned down.

Private User
12/8/2012 at 1:47 PM

And share holders think they didn't pay enough ....

Private User
12/8/2012 at 1:48 PM

Lois the copy i saw was from MyHeritage.

Private User
12/8/2012 at 1:50 PM

An aside to those failing to be able to use the new data subscription service -- in my e-mail it said --

"An account has been created for you using your email address" then my e-mail address, then a blue link saying

"Activate your MyHeritage data subscription now" -

I sort of assumed you had to click on that link to get the service. Of folks saying it isn't working - did you try clicking on that link, or ??

Private User
12/8/2012 at 1:51 PM


So you want to hear that Geni staff or owners (the previous owners were, I believe, Venture Capital investors) wept blood tears on behalf of Geni subscribers?

Showing 151-180 of 789 posts

Create a free account or login to participate in this discussion