MyHeritage -- Snaps Up

Started by Peter Rohel on Wednesday, November 28, 2012


Profiles Mentioned:

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Showing 241-270 of 789 posts
Private User
12/12/2012 at 9:40 AM

Cousin Enrique......patience is the word of the day.
Merry Christmas and a Happy New Year to you and YOURS! (Or is that MINE? we are related?)
My favorite quote..."I'm so confused!"

12/12/2012 at 9:52 AM

Cousin Private User Keep up the good work you are doing! And yes, PATIENCE is the word of the day! But, at the same time, all of must continue to express our dissatisfaction with Geni/HM and continue to press for our benefit of the bargain! Happy Holidays!

12/12/2012 at 10:11 AM

Perhaps I'm somewhat paranoid but I think Geni is trying to sabotage this thread or even some of our private communications. I've notice some weird technical type problems with my profile, especially my connection to my followers and to those following me.

A encourage all of you to keep and record any weird problems that you may encounter.

Private User
12/12/2012 at 10:15 AM

Diana - it was you who put Geni on your naughty Christmas list? I cannot find your post anymore. It made me laugh :-)

Private User
12/12/2012 at 10:33 AM

I am doing just that...and printing my posts BEFORE they get deleted....
They have sent me a message that they are not deleting posts but I have proof that they are indeed doing that.

Private User
12/12/2012 at 10:35 AM

Henny..It was ME! "COAL, COAL, COAL!!!" Told ya they are deleting stuff!!!

12/12/2012 at 10:57 AM

I should appolgize.. certian things Jason Wills and louis get the better of people.. greed ripping others off and anger come to mind right now and some of us control things better then others

12/12/2012 at 1:25 PM

We understand how you feel and we greatly value your opinion and trust in us. If it weren't for our users, we would not be able to achieve our goal of building the definitive family tree of the world. As you know, Geni was recently acquired by MyHeritage. MyHeritage has been extremely supportive of our goal to build the World Family Tree and the collaborative community we have cultivated. Unfortunately, MyHeritage does not support lifetime subscriptions and therefore, we will no longer be able to honor lifetime subscriptions.

As policy, we will not discuss individual subscriptions in public. We are more than happy to discuss the matter with you privately, so please send us an email at . Most of the users that have contacted us are more than satisfied with the choices that we have offered.

We admire your passion for Geni and we understand that by signing up for lifetime, you were showing us your lifelong commitment to Geni. We are just as passionate about Geni ourselves and we're really excited for the new opportunities yet to come. We hope that you continue to stick by us and give us a chance to show you that being part of the MyHeritage family is the start of many great things. We have come so far together and there is still so much more that we can do.

You do not have to agree with us and you have every right to express your opinions. However, if you have a question or concern about your subscription, please discuss it directly with us by contacting us at This is not the appropriate forum to discuss punitive actions against Geni. Any such posts will be removed at our discretion

Private User
12/12/2012 at 2:35 PM

Hi Diane

You original message said you wanted the money you paid for your subscription, so i added you to the list of people that should get a refund. If you don't want the refund you will need to let me know so I can take you off of the list. However, that means your subscription will expire in 5 years.

Best Regards


Hello? Am I missing something? My subscription will expire is 5 year ANYWAY!

12/12/2012 at 2:53 PM

I had to give this one some thought before replying back on what my true feelings are about the change in lifetime subscription. To me I look at this personally and think that if I'm going to belong to any site, it sure won't be one that changes the contract without even first asking me what my opinions are. For that reason I would never ever do business with MyHeritage again. In addition, I did some research on companies that do offer lifetime subscriptions which also includes storing data on their servers and they are out there so the lifetime subscription is not a foreign concept that MyHeritage was forced to deal with. Overall I will keep my Pro membership for the next 5years but after that time's up I'm out of here. With that said unless I see something big happening this will most likely be my final post on the topic.

12/12/2012 at 2:59 PM


If we issue you a refund your pro subscription will be changed to a basic subscription. You do not get a refund and get to keep the 5 year subscription.

12/12/2012 at 3:05 PM

Private User he means that if you take the refund you're subscription is done then and there, vs. waiting 5 years for it to expire.

@Charles Michael Edmonds, not that you have offered to yet, but please don't bother putting me on a refund list. I want what I bought, which is NOT a 5-year subscription, but a LIFETIME.

@Jeremiah B ONeal, good thoughts. Like you, I would certainly never give another cent to Geni if this is not remedied, and by that I mean lifetime subscriptions being honored. If this isn't fixed, then I'll walk away also at the end of the five years (if they don't shorten that before 5 years is up--who's to stop them now?). Unscrupulous.

Private User
12/12/2012 at 4:25 PM

Jeremaih... You will NOT be able to move your tree in 5 years. I tried to move mine last year and it didn't work. I even got a pro to help me and no other software would take my tree. I lost all of my images no matter what other software I used. Some software would not accept a tree as big as mine. The data was all screwed up in another software....birth dates because death dates....god knows where some of the transferred info came from, but it was a BIG MESS!
I had no choice but to stay with Geni.
You don't know if next week MyHeritage is going to ask for more money or if they will ask for MORE, MORE, MORE every year.
Today I regret ever starting with Geni. I think of the thousands and thousands of hours I've put into this.. I am distraught over this and may decide that my best recourse is to delete my entire 36,000 profiles and call it quits.

Private User
12/12/2012 at 5:33 PM

CHARLES!!!!!!!!!!!!!! (Today @ 4:59pm.... "As policy, we will not discuss individual subscriptions in public!!" and here you are addressing ME INDIVIDUALLY in public about my subscription!!!!!!!!!!!

Private User
12/12/2012 at 5:41 PM

Private User I think the whole trust thing is lacking at this point. As soon as you reneg on what was promised, it is pretty hard to keep the faith.

Until last week I was a huge fan of Geni, but not anymore.

Further, telling us to contact subscriptions, but giving subscriptions no authority to actually address the concern seems like an exercise in futility don't you think? A refund does not satisfy our concerns. So what else can you offer? Nothing apparently. But that simply puts Geni in breach of contract, and really that isn't a great place to be.

12/12/2012 at 5:43 PM

I love the fact that Geni is a place where people can express their ideas and disagree and debate.

Unfortunately, in my opinion, some people repeat the same stuff over and over, and instead of it being an example of democracy and free speech, it seems more like whining and trolling, that is enjoying a lot of noise because you have nothing better to do.

You'd do your cause more good if you did not repeat yourself over and over (those of you who do) and if you kept your remarks civil and adult.

Private User
12/12/2012 at 5:51 PM

I am still trying to figure out what Charles is saying. He talks about 5 year subscriptions but does not let me know which one he is talking about... the 5 year Geni or the 5 year MyHeritage. I have asked him to explain himself.
I have not given him the go ahead to send me a check but I find that I have already been locked out of Geni..........

12/12/2012 at 6:47 PM

Enrique Treat Gleason-Aguiluz, Esq. Please do not send me any more crazy emails. Thanks.

12/12/2012 at 7:13 PM

Private User -- very well stated!

12/12/2012 at 7:20 PM

Enrique Treat Gleason-Aguiluz, Esq. The problem is that you have self-appointed yourself as the voice of the cause. I'd respectfully say that if given the choice, I'd hire a more thoughtful and less "prone-to-outburst" attorney. Sometimes more is indeed less.

12/12/2012 at 7:51 PM

I appreciate your help in this matter, Enrique Treat Gleason-Aguiluz, Esq., and I know that many others here do as well.

12/12/2012 at 8:12 PM

@Andrew de Naray: I know you and others do but, unfortunately some think that I have self-appointed myself as everyone's attorney which, as you know, is simply not true!

Private User
12/12/2012 at 8:45 PM

I have seen comments that folks on automatic renewal continued to renew at their original price -- so for example, one person mentioned his annual renewal within past year was still only $59. Is Geni going to continue to do this? And if so, why is our 5-year renewal at the highest rate it has so far been in Geni's history? Wouldn't it be possible for them to set it at a lower rate?

Not sure, but if I was offered a 5-Year Geni-Membership with automatic renewal at $5, I might be willing to pay the $5 every 5-years to cover the added expense Geni was incurring by complying with MH's policy of no Lifetime Memberships.

Or are the folks whose renewals have been at their previous very low levels also in for a surprise when renewal rolls around? And in that case, can we even assume our renewal rate will not be higher than $417?

12/12/2012 at 9:36 PM

Private User -- I am with you all the way and i do it in honor of all my Swedish ancestors from my paternal great grandparents on back!

12/12/2012 at 9:58 PM

This response from Geni CS is now already published in many discussion topics - they will give your money back:
"Thank you for being part of the Geni community. Unfortunately Geni no longer supports lifetime subscriptions. If you are not interested in receiving a 5 year Geni Pro subscription and a 5 year MyHeritage data subscription, which you will be able to use on Geni, we will be happy to refund the full amount you paid for your Geni lifetime subscription.
Please let us know how you would like to proceed. We'd like to work with you on resolving this to your satisfaction. "

12/12/2012 at 10:01 PM

Private User - read this about GEDCOM limit:

P.S. Explanation/reason in Estonian can be found here:

Private User
12/12/2012 at 10:43 PM

Michael - in my view it is you, not Enrique, who has been being toxic.

This is a thread for folks who are upset at the change to their Lifetime Subscription. If you find it upsetting to read postings full of pain, then stop reading this discussion.

Moreover - Expressing pain is a perfectly acceptable thing for folks to do in the Public Discussions; please stop trying to have discussions stopped and/or deleted simply because you see that happening in them.

Private User
12/12/2012 at 11:12 PM

Well said, Lois. I would take action on personal attacks in public discussions. I don't see that here.

12/13/2012 at 3:22 AM

Why all of a sudden has all the profiles we made public withing our private tree made non-public against our wishes

Private User
12/13/2012 at 3:47 AM

Due to MH's stricter privacy policy all "living" profiles are forced to be private, - the only exception are Master Profiles where the curators get a special tool to make a private profile into a Master Profile.

Showing 241-270 of 789 posts

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