Technical problems?

Started by Private User on Tuesday, July 9, 2013

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  • Private User
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  • Private User
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Private User
7/9/2013 at 10:49 AM

For the past few days, HistoryLink has been running poorly for me. Sometimes it acts like it is going to start searching, but never goes anywhere, then at other times, I get a database error. Just a few minutes ago, it seemed like it was working, but the list it generated doesn't reflect my recent additions to projects. Is it just me or are other people having problems as well?

Private User
7/9/2013 at 12:26 PM

Private User, it is having issues. :( I've been working this week with the service providers to figure out what is going wrong, but it's been a slow process because I use free services for hosting / database. I've made some recent changes that I hope might help it - keeping my fingers crossed.

Private User
7/9/2013 at 12:52 PM

Thank you, Jeff! It's such a great program and I really appreciate your setting it up and keeping it running.

7/9/2013 at 12:59 PM

It's not you, Kelly (well, may be it is <grin>, but it's not JUST you).

I also was using it today, and it would sometimes work and sometimes not. Poor Jeff has been working with trying to diagnose the issues for a week now, it seems.

7/15/2013 at 6:41 AM

It seems to sort of be working now.

However, I still have trouble consistently switching to another profile as the starting point.

For example, using my wife as a starting point (http://historylink.herokuapp.com/history?profile=profile-g600000001...) gives that it only scans 5 profiles and then stops ... but she has way more ancestors than that on Geni!

Private User
7/15/2013 at 7:20 AM

Dan, Kelly will not be able to view your link - it's outside her permission scope unless you've granted her Family Group access. I've run your wife and didn't see it stopping at 5 profiles. If you want to run it again, I'll watch the logs for any errors.

7/15/2013 at 7:55 AM

re: private ... I know that ... but it shouldn't have stopped for me ... trying now ... it must have known you were watching <grin> ... working now.

7/15/2013 at 7:59 AM

... but now seems hung at "41 profiles compared". Clicked the "Stop", restarted search (answering affirmative to the 'clear previous' question), and the first 20 came up quickly, but then 'hangs' again after "41 profiles compared".

I have all the options except MP selected.

Private User
7/15/2013 at 8:07 AM

Thanks Dan, I was watching the logs. It didn't give any error, just kept looping. What I don't understand is why it would do something different for me as it is looking at the same profiles.

Private User
7/15/2013 at 8:20 AM

Dan Cornett, can you try again? Made a change based on our prior difficulties with DB connectivity. Also, what browser are you using? It works fine for you, but not your wife?

Private User
7/15/2013 at 8:34 AM

Oh, another thing I just thought about... not sure the "Problem Profile" option works with our curator permissions any longer (identifying Zombies & Private profiles), since we no longer get an error when trying to query it.

7/15/2013 at 10:28 AM

re: Problem profiles ... I was wondering about that ...

re: looping: same browser. Will check...

Private User
7/15/2013 at 11:49 AM

I've seen it crashed a couple times. Seems to happen when several people are hitting it at once. I might try to replace the underlining DB interface. Currently using python-mysqldb, but looking at alternatives.

7/15/2013 at 11:54 AM

The search on my wife's profile went fine.

Then I tried my son-in-law:

parents 25 / 2 25 / 2
grand parents 46 / 4 71 / 6
great grandparents 103 / 8 174 / 14
2nd great grandparents 209 / 16 383 / 30

... definitely some odd numbers!

I have found that after changing from the default person (e.g.: yourself) the first time, things are fine. However, changing to another (3rd) person does not behave properly. If I then click the HistoryLink icon, taking me back to the 'home' screen, and click the "Get Started!" button -- which reverts the default person to yourself -- then changing to the desired other profile ... then things work o.k.

In other words, changing the "root person" does not appear to 'clean up' properly after the first change (from the default to Person "A" works fine; changing to "B" does not work unless on 'reverts-to-default' first by going back to http://historylink.herokuapp.com

Private User
7/15/2013 at 1:29 PM

Seems to be working much better. Thank you for all your hard work, Jeff! I understand that you even spent some of your vacation working on it. That's dedication!

The only slight problem I can still find is that there are several profile that I know are in projects that aren't showing up. For example, Daniel Thompson (Daniel Phillips) is in the Oregon Pioneers project, but isn't showing up on my HistoryLink list. Could be a caching problem on my end or maybe it just takes a while for profiles to propigate into projects.

Private User
7/15/2013 at 5:36 PM

I only update the project profiles periodically. I think once a week. It takes a long time to run. You can, however, refresh a project yourself by clicking the little circle arrows icon next to the project name in historylink.

Private User
7/15/2013 at 5:55 PM

Oh, that's good to know and I'll give it a try. Thanks again!

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