Children's Profile Pics showing up in Google

Started by Private User on Thursday, July 18, 2013

Participants:

Showing all 13 posts
Private User
7/18/2013 at 7:25 AM

Hi,
Can you explain why when you state Children under 13 are protected by your privacy automatically, yet I see my childnre's pics appearing in Google searches when I search for myself, which I do occassionally?

I've looked through all the info in settings and it all appears to be "private", so I'm a little upset that this has happened with my children's images.
Please advise.

Regards,
Gillean

7/18/2013 at 1:06 PM

Hi Gillean

Please send a email to misconduct@geni.com with links to the pics you found of your children so we can see what happened and have them removed.

Thanks
The Geni Team

Private User
7/19/2013 at 10:15 AM

Customer Service - I think you are misunderstanding - she is not asking you to delete the photos from Geni, nor saying that there was any misconduct involved in their having been uploaded - I think she is asking why are they being shown to folks other than her own family members.

Gillean - 1] did you remember to LOG OUT of Geni before searching for yourself? If not, you are spooking yourself unnecessarily.
2] Also - are you aware of http://www.geni.com/account_settings/managed_profiles - with the option to unclick "Profile Photo" in deciding for Profiles you manage: "What is visible on their search profile?"

7/20/2013 at 7:13 AM

This BUG is reported to Geni many times. If there is any public or claimed profile in this near relatives group then Google robots are able to index all photo thumbnails in Near Relatives module of the profile page. Its indexing also includes minor children, claimed profiles with increased privacy settings and private unclaimed profiles.
Especially easy will be find them using Google Pictures search + "Firstname Lastname" site:geni.com - then all these thumbnails will be listed...
Private User - these options will not hide these thumbnails from Google, but depending from these privacy settings (of the managers) you will be able to open bigger picture via these results or not (usually never for minor children).

Customer Service !!!

Private User
8/11/2013 at 1:42 PM

Thanks. Sorry, I went away after I posted this.

It is just the minor children one, I'm upset with. it says that under age are not made publicly available and I assumed that meant to the likes of the google bots and other spider bots.

I'm going to email the CS team and I want the removed from the Google searches. I'll delete all the images here myself... I'm not happy other family members show up on Google and they weren't happy about it either.... shame.

Thanks to you all for taking the time to answer me though.
Cheers!

8/12/2013 at 1:16 PM

Private User

Private User
8/15/2013 at 1:54 PM

Customer Service,

I wote to this address misconduct@geni.com, as provided, and i haven't even received a courtesy email to say it's been received. Could you please advise asap?

8/15/2013 at 2:52 PM

Private User

We have not received a email from you. Please resend the email and the subject should be misconduct also to make it easier for us to find asap.

Private User
8/17/2013 at 3:25 PM

I've resent it this evening, with the noted subjuct "Misconduct". Thanks.

Private User
8/20/2013 at 1:04 PM

Customer Service, I have now sent two emails. One on the 11th and the other the 17th and still no reply. I am not receiveing any bounce backs to say they were undelivered, so you leave me no choice but to post the info here.

Please take care of this immediately or I'll be forced to take it more serious and consult a solicitor, this is my children's images that have been violated.

NOW you have received the complaint, I'd appreciate a quick resolution. You have my email address and you can contact me direct.

Regards,
Gillean

Email sent
--------------------------------------------------------------
Hi,

I opened a discussion on this and was advised to contact this email address.

I periodically do a search for my name in Google and I was dismayed to see my children's images and a few others relatives appear in the search, all related back to my Geni tree.

I'm annoyed especially for my children as your info provided states all underage, living children are protected from this kind of thing.

I also, have relative images up there that aren't happy they are public either. I'm going to delete them but I won't be adding any more images online of living people... I think it is unfair that, I assumed these were private images for use in my tree for only family viewing.

The main search page is: http://www.google.ie/search?q=gillean+guy&sa=N&tbm=isch&amp...

The child speciific ones are:

http://www.google.ie/search?q=gillean+guy&sa=N&tbm=isch&amp...

and

http://www.google.ie/search?q=gillean+guy&sa=N&tbm=isch&amp...

When you open the above children's image links, you'll see appear in the top left a scroll of other images that, I thought were private, are available on the same Google search. There are 6 in total on this page in the scroll.

And one other....
http://www.google.ie/search?q=gillean+guy&sa=N&tbm=isch&amp...

I've also noted that my own profile pic, that I have in my preferences,marked as "private" is also appearing....
http://www.google.ie/search?q=gillean+guy&sa=N&tbm=isch&amp...

Can you please explain? I'm really unhappy about this and considering pulling my tree from Geni, if it isn't as private as I believed it was supposed to be.

8/20/2013 at 1:05 PM
Private User
8/22/2013 at 10:05 PM

As far as I can see, the supposedly five different links abve are all the same - and seem to pull the same large variety of photos -- most of which do not appear to be children. Did something go wrong in the copy-and-paste or ?

(I tried both logged in to Geni, and logged out. From all -3rd from right on top row is child, does seem to be from geni and clicking on does connect to geni-page - was this one of the ones you are referring to?)

12/28/2013 at 7:54 AM

Has this been fixed? I am seeing the same issue

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