My subscription was paid for "Pro". I am still listed under basic. This has been many months ago and repeated attempts have been ignored. What can I do?

Started by GARY on Sunday, July 28, 2013

Participants:

  • Geni member
  • Private User
    Geni Pro
  • Private User
    Geni Pro
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7/28/2013 at 7:52 PM

My subscription was paid for "Pro". I am still listed unser "Basic". This has been many months and I am on the verge of ending my subscription.

Private User
7/28/2013 at 10:48 PM

Customer Service can you assist?

Private User
7/29/2013 at 5:50 AM

For everyone's info: http://help.geni.com/entries/21135687-How-do-I-contact-Geni-about-m...

If you merge your own Profile with another version of your Profile - it seems often the merged Profile loses its Premium Membership. If that happens, contact Geni about that at subscriptions@geni.com , as it says in Help Topic linked to above.

GARY - had you already sent messages to that e-mail (subscriptions@geni.com)? [I find I do want to know if that source for help is not working!]

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