@ Engelhardt

Started by Ruth Engelhardt Madar [Zydel] on Monday, June 14, 2010

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6/14/2010 at 5:01 PM

Is it me or what? #1 "Immediate Family Photos"; I can not get step-children off my profile photos. I've spent 1/2 doing everything Geni wants me to do including removing my marriage name as was suggested to me by Geni. It doesn't work. I'd rather have my grandchildren on my profile. It doesn't work. My grandchildren have their father's ex-wife (who is NOT their mother) on their profiles. Did everything in my power. It doesn't work. Went through all the FAQ list, emailed directly to Geni's Help. It doesn't work. I'm sorry but I really don't want my grandson's father's ex wife to be on his profile photo list. I'd be perfectly happy to NOT have an "Immediate Family Profile Photos" at all but that's not an option. I did go to edit. I did remove them from the list. It doesn't work. Maybe there should be a "save changes" button?? There isn't.
NOW #2. All my albums have intermixed. My Zydels are in Engelhardt albums, my Engelhardt's are in my Zydels albums. They've been labeled but Geni is doing "I DON'T KNOW WHAT!" Do I move them all one by one or do I delete them all???? Am I being punished for asking a question or what? I thought getting "Pro" would help. It doesn't work. I'm really not happy right now as I put a lot of time into Geni.

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