NEW PROFILE LAYOUT

Started by Private User on Monday, September 13, 2010

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Private User
9/13/2010 at 11:12 AM

On Geni's blog of Sept. 9, among other things, the following message appeared:

Finally, we're testing a new profile layout with some users. If you are one of the randomly selected users, you'll notice that some profile modules have been moved around to make a cleaner profile. Depending on the feedback, we hope to roll out this new profile to all users soon.

I am one of the "lucky" members subjected to this dreadful experiment, which for the moment has not even one positive element that I could notice.

Let me describe it to you: On the profile page I don't see the person's connection to his immediate family, namely parents, spouse, siblings and children.
On the right side where you find prompts in blue clickable lettering, like Edit Profile, some are gone.
Somewhere below I used to see all my postings and those of others related to me. All those are gone.
Somewhere on the right there was a blue prompt to add documents, that is gone.
In the Statistics box a few things are missing.
There may be other "improvements" that I can't visualize or remember.
All those "improvements" are making work longer and tougher.

To the CURATORS, please remove this "humble subject" off your list of "privilege".

THE EXPERIMENT SUCKS BIG TIME.

I am sorry to be so blunt, but work on my tree has become a CHORE.

Private User
9/13/2010 at 11:22 AM

Daniel,

Curators are users, not responsible for the platform. You need to ask help@geni.com to be taken out of the test group.

Private User
9/13/2010 at 12:00 PM

Rock on! Every opinion counts - While some of those features are available from the home page, though not all together related I do notice some such discrepancies within both my and my wife's account - First our profile overview pages appear differently, secondly several elements from her profile overview are missing and those that are such as "Profiles Added, Invited and managed are missing and that reflects differently on my profile and homepage statistics".

For example under her added profiles on my account homepage the number reads "0" yet We personally added and she manages about 149 or so, if I click on the "0" that takes you to the relatives page, showing them all with me as a collaborator on those profiles. Mine may be a technical issue as one recently had been fixed through help@geni.com though as we all learned responses take on average about two weeks and while I understand it's driven towards business, the sale of pro accounts, we should not be subject to such extreme delays.

Private User
9/13/2010 at 12:01 PM

Hi Erica,
I didn't realize the distinction of what the Curators were. I thank you for the info.
I also followed your advise and contacted "help" to ask for their help as follows:

Submit a Ticket

Ticket Information
Ticket ID: QEC-805329
Department: Geni Help Request
Full Name: Daniel Levy
Email: danilevy23@gmail.com
Priority: High
Category
How can we help you?: Profile
New profile layout
You have randomly included me in the test group for the NEW PROFILE LAYOUT.
Thank you, but no thanks, I would like you to reinstate me to my previous standing, if possible.
You can read my comments on the Public Discussions forum's URL:
http://www.geni.com/discussions/6000000009915964164
and the Curator Erica Isabel Howton's answer at the same place.

You will help me a lot by reverting my status to the previous "unclean profile".
I thank you in advance for anything you can do to take me out of my misery, Daniel Levy.

IF CURATORS ARE VOLUNTEERS, THAN I ADMIRE YOUR WORK AND THANK YOU IN THE NAME OF THE ENTIRE GENI FAMILY,

Daniel Levy.

Private User
9/13/2010 at 12:08 PM

Glad to help, Daniel.

The curatorial team was announced here:

http://www.geni.com/discussions/6000000009728208335

Private User
9/13/2010 at 12:38 PM

Well I've noticed in other posts that a gentleman with the profile [[Noah Tutak]] usually responds as part of the development team or so it seems. So while he is active on many posts, he is not a curator? Correct?

9/13/2010 at 12:56 PM

Noah Tutak is the president of Geni but not a curator.

Private User
9/13/2010 at 1:44 PM

I appreciate that feedback Michael. I'm not a complainer here, this is an enormous site and project and constant revisions are necessary when one visualizes improvement - For a free account user we are able to do quite a bit with all that is available and I'm appreciative of that.

Though as stated above, I think that the help team should be quicker in their replies.. With regard to the Pro accounts, that seems to be one of the things cited as a reason to go Pro and while I understand Geni is a business - They sell posters and gifts and probably a bit more down the line - Customer service should not be a factor in the overall plans because the free user is probably the majority and what drives traffic.

But again - I'm thankful for all that is available and again, thank you personally for the reply.

9/13/2010 at 1:49 PM

We welcome your feedback, especially on a feature like this where we're testing one layout versus another by splitting the users into groups.

Our goal for free support is to respond within 2 business days.. lately we've had trouble meeting that goal but I do expect we'll get back to it.

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