How to join after a few years break with a new e-mail address?

Started by Patricia Jamieson St.Amand on Sunday, November 28, 2010
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11/28/2010 at 7:49 PM

I can't change the information for relatives yet they have a new e-mail address so can't get back into geni to do it for themselves? How do they do that?

11/29/2010 at 1:06 AM

Patricia,
if they happen to recall what their old password was, they can STILL use the old email address as a login-ID. Geni doesn't care that it's no longer current.
If not, their only option is to send an email to Geni Support ( help@geni.com ), and wait for a reply (can take up to a few days).

11/29/2010 at 6:46 AM

Thanks for answering. I'll let them know.

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