Email address change question

Started by Private User on Friday, June 17, 2011

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  • Private User
    Geni member
  • Private User
    Geni Pro
  • Private User
    Geni member
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Private User
6/17/2011 at 5:18 PM

Does anyone know how to change an email address once a member has already been invited and has accepted and entered data. Her email address was compromised and I can't find a way to edit it now. Please help. Thanks

Private User
6/18/2011 at 1:06 AM

You can add and delete email addresses here, but of course only your own, not others:

https://www.geni.com/account_settings/email_password

If the invited person's profile still is open for edit because permanent password is not set or he/she have opened up for family to edit their profile you should have a "Add Email" option where you can enter the new address.
The person get a new invite message and you have to ask the person to enter the above link (which you find int the Account /Account Settings menu) and delete the wrong address. There should also be a verify link to test the email.

When entering that setting page you will also be asked to set a permanent password, so make sure that the person set a password he/she will remember because password recovery will not work until the wrong email address is deleted or removed as primary address.

Private User
6/18/2011 at 1:11 AM

Forgot to tell that you will the "Add Email" option in the Edit Basics part under edit profile on the invited person if permanent password is not set.
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Do not enter the other persons email address into your own account because that will be handled as a request to merge the accounts.

Private User
10/22/2014 at 9:13 AM

Private User
I Invited a relative to join the big tree. He accepted.
He has an unconnected tree he would like to merge with the big tree.
However, he forgot his password and in the meantime his email account has also changed.
What would be the right procedure to recover his password (linked to his old account) or to merge his 2 accounts?

Thanks!

Private User
10/22/2014 at 9:53 AM
Private User
10/22/2014 at 10:59 AM

thanks Private User
in this case i'll think use the first of the 3 links you gave as i'm not sure if the other 2 would solve the problem

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