Email address change question

Started by Private User on Friday, June 17, 2011

Participants:

  • Private User
    Geni member
  • Private User
    Geni Pro
Showing all 3 posts
Private User
6/17/2011 at 5:18 PM

Does anyone know how to change an email address once a member has already been invited and has accepted and entered data. Her email address was compromised and I can't find a way to edit it now. Please help. Thanks

Private User
6/18/2011 at 1:06 AM

You can add and delete email addresses here, but of course only your own, not others:

https://www.geni.com/account_settings/email_password

If the invited person's profile still is open for edit because permanent password is not set or he/she have opened up for family to edit their profile you should have a "Add Email" option where you can enter the new address.
The person get a new invite message and you have to ask the person to enter the above link (which you find int the Account /Account Settings menu) and delete the wrong address. There should also be a verify link to test the email.

When entering that setting page you will also be asked to set a permanent password, so make sure that the person set a password he/she will remember because password recovery will not work until the wrong email address is deleted or removed as primary address.

Private User
6/18/2011 at 1:11 AM

Forgot to tell that you will the "Add Email" option in the Edit Basics part under edit profile on the invited person if permanent password is not set.
'
Do not enter the other persons email address into your own account because that will be handled as a request to merge the accounts.

Showing all 3 posts

Create a free account or login to participate in this discussion