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As part of our ongoing effort to provide excellent customer service to Geni users, we have moved to a new platform for our Help Center. This new platform should provide for better access to the information that will help you with any issues that you may run into using Geni.

If you have a question about how to use the site or about an issue that may affect other users, please ask it in the knowledge base. Geni support reps and other Geni users can help with answers to questions posted there.

Geni Resources


  • Community Help - Ask your questions here
  • FAQ's - Find out the answers to our frequently asked questions here
  • Video Tutorials - Watch our video tutorials
  • Geni User Wiki - A place to learn about Geni's features. Anyone can contribute to the wiki