This is a project to help users improve their Geni User Experience.
My own is getting worse and worse just for the moment. Did think I've reached rock bottom but I can see there is still some room to go lower. When I get there I will return to see how I we can help others..
Seems I had even much lower to go ;-0 (14/11/2011)
It seems a good place to start with this project would be to do a basic SWOT analysis. These points may not have any relation to reality, but is based on our experience of Geni?
Maybe we could have a first stab at these as users and use discussions to analyse and manage additions and changes going forward?
Possibly this could be like a little dashboard for us to use to show Geni our perspective on how they are doing on how we experience Geni as customers and users.
Geni's current score in respect of:
- Genealogical accuracy 0%
- Understanding their users and customers 0%
- Being a good technology 0%
- How we trust Geni 1%
- How many years we think Geni will last at the current rate 1 year
- Communication with us your customers and users 2%
- Reactivity to the needs of your user echo system 10%
- Ethics of the curator body 0%
- Friends and Family to use Geni 0%
- Wikipedia Historians in Geni 50% (Probably be higher, but if Geni is not accurate it will in the end whittle down to 0% anyway)
- Genealogist 0%
- Achieving the goal of One World Tree 30%
- Achieving the goal of One World Tree that is representative of US users 40%
- Achieving the goal of One Wolrd Tree for the rest of the world .0002%
- Achieving the goal of Anything goes as long as you pay tree 100%
- Basics of a one world tree in place
- Good technology and functionality - (Including Tree view and Projects)
- Dedicated curator body
- Geni seems to be the best Wikipedia version of the genealogical applications
- Geni can work 100% for the genealogist, the historian and the only rarely interested family member.
- Lack of Guidelines
- Lack of communication with users
- Weak customer service
- Curator body that cannot even agree their own Ethics document
- Name fields which cause conflict and edit wars.
- Inability by Geni to learn from their mistakes and build on their successes.
- No Plan
- Current direction seems to be about competing with the alternative genealogy projects, but Geni itself has not embraced much from Genealogy based on it's family orientated beginnings.
- Embrace Genealogy and Lead - Survive a 100 years
- Embrace Wikipedia and Merge with them
- Integrate with other applications.
- Local Geni version
- Lack of Vision (Geni seems unsure of what they want Geni to be.)
- Lack of Mission (Geni seems unclear as to what the Mission is)
- Lack of alignment with Vision and mission.
- Users leaving over changes and massive negative perception from users, curators, but the broader genealogical community.
- Commercial considerations. Geni seems at risk financialy.
- The competition is getting better at what Geni does than Geni itself which is to draw friends and family.