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Started by Steven Tim Kilburn on Thursday, June 7, 2018
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I just changed my password as I forgot it. Now Geni has me back at Basic (I am a Pro) and my tree is gone. Help!

Let me guess: You started a new account using another email address...

Try the password recovery using the email you used on your old account: send_password

Sorry, the link should be: https://www.geni.com/login/send_password

Looks like Steven Tim Kilburn managed to remember which email to use for login.

Yes I did. Thank you for your assistance. Tim

I will merge your two accounts together to get rid of your new account where the result will be that both email addresses become valid as a login, but when done please check your account settings which email is your primary email.

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