ATTENTION Curators, please assist

Christopher Scott Bergstrom May I suggest this technique?

- profile view. “Edit” (blue link), this opens up the text box with the gedcom notes. Select all, cut. (The text is on your computer clipboard.)

- go to the sources tab, select add source, add a new document, create a new document. In the title box, type Gedcom Source. Blue button: upload document. A text window opens up.

- a blank text window opens up. Paste the test. Save.

- in the upper right hand corner, be sure to tick off “public.”

- you can then “cite sources” the document supports (I’ll paste a help screen.). And you can tag the document to any other profile.

https://help.geni.com/hc/en-us/articles/229705367-How-can-I-add-a-D...

https://help.geni.com/hc/en-us/articles/229705427-How-do-I-tag-a-pr...

https://help.geni.com/hc/en-us/articles/229705327-How-To-Make-Docum...

Please re-read what i wrote...

I have TRIED to delete the note, or edit the note repeatedly.... i am not a idiot i know how to copy and paste.

when i attempt to edit the note, i get a error page....

this is what it looks like

www.geni.com - Access Denied
Error code 15
This request was blocked by the security rules

2020-03-23 04:27:03 UTC
Your IP172.58.27.234|Proxy IP107.154.109.111(ID 10123-100)Origin Server IPX.X.X.220
Incident ID: 123001010078545478-234588854562789709

Please contact security-support@myheritage.com for further assistance

My private notes for my profiles we're uploaded when i uploaded my GEDCOM..... most of the notes are simply obituaries, but for living family some of the info may be private this may be to much of a task to edit all of them for me..... i am guessing there is not a way to remove all of my gedcom notes? since there living it may not be a issue as i think only close relatives can see them unles there set to public right?

Christopher Scott Bergstrom, since you're a Pro user and your privacy concerns are more complex than what curators can handle, I'd suggest filing a help ticket at https://www.geni.com/help/newticket so Geni staff can work with you directly.

Please undo the last merge on this profile.

Anna Rebecca Markley

Ashley thank you if the task for me editing the notes becomes to much of a issue i will start a ticket, but for now i'd like to know why i am getting the error message i shared above when trying to edit Sven's profile? it's the only profile i am getting this error message....

Christopher Scott Bergstrom, it's a technical issue, so we curators really can't help. Geni staff will have to look into it. The same thing just happened when I tried to edit that profile, so it's probably a bug. When you file your ticket, mention that first.

aww thank you that makes sense

Private User All happy campers now.

Private User That was a strange merge. Undone.

Private User Answering your earlier question. The profiles aren't private, the tree is private. It is not a part of the Geni world tree. Even with the one tree goal, Geni allows managers to keep trees separate. Don't worry. Sooner or later, a friendly neighborhood curator will come along and merge them. Just not me. I've been hammered twice unmerging private trees when the managers tossed a fit.

Private User Edward is unmerged.

John Jaques

Please unmerge

Private User Unmerged

Please undo the merge.

Anna Rebecca Markley

Private User
Done

It is VERY difficult to work when a curator has BLOCKED you.

Cynthia Curtis, A183502, US7875087, I don't know which curator you are referring to and even if I did, I would have no visibility on why they may have blocked you.

The below is general information.

For most curators, it usually takes a lot of abuse / harassment before they block anyone. Curators are users too and no user deserves to be abused regardless of whether they are curators.

My suggestion in cases where anyone is blocked is to start a discussion on the profile - this will go to all profile managers, curators and followers of the profile. Stick to the genealogy (ie what you think is wrong, why you think it is wrong) and add sources.

He doesn't like my requests to manage and has said so many times in public Discussions. Now I just add myself whatever. Many of my DNA tree profiles are managed by him. He is a 17th cousin. I merge and then cannot get the Conflicts resolved when he is the main manager and it is frustrating p.
I am tired and it is silly...petty. Geni needs mire Curators and fewer pay wall barriers. Basic users cannot see their own duplicates (it takes like fifteen minutes for a new profile to be visible in a search— or longer)... I merge people’s duplicates because I see them but when my PRO subscription lapsed, I couldn’t see anything but the profiles where I am a manager. The curator who blocked me should TRY working on Geni as a Basic user. I truly think some of you take us users for granted. END OF RANT.

Cynthia Curtis, A183502, US7875087, Geni automatically approves you as manager if you are within the Geni family group of the profile, for profiles outside of this it it up to the profile manager to accept management requests or not.

This is user functionality not curator functionality and the user is exercising his right as a Geni user. Every user can block another user who they feel is harassing them and every user can choose whether to accept management requests or not.

Please unmerge

https://www.geni.com/merge/compare/6000000127628321075?return=match...

Leanne M (Volunteer Curator - Australia) 🇦🇺 I know the ways to be a manager. The easiest is to make a request on the profile. He is mad because it clogs his inbox. Look at his profile. He even says this on his ABOUT. It is his pet peeve. Now when I merge and he is the main one on the profile, the Resolve Conflicts goes nowhere--it gives me a red message saying it cannot be sent. I message people on a profile and see his name but when it goes to the message box, his name is NOT there.
I have done nothing to harass him.
Your opinion is YOUR opinion. Every curator has a personality same as every Geni user and we do not all mesh easily. But we are adults.
You yourself have stated many times here that there are only so many curators. How is it good customer service for a curator to block a user who has paid to be on Geni.
There are a lot of issues. Your response may be an attempt to help or it may be an attempt to teach but it feels like a scolding which is fairly commonplace in this platform.
Every person here has a reason for choosing to do genealogy and for choosing to do it here. It is a statement of fact that I am having difficulties because he is a manager on many of my DNA matchers' trees/profiles. He has no relationship showing to these people. Curators should NOT block users for simply not wanting to receive requests. Or for personality conflicts. End of rant. Again. I have nothing more to add.

Is this a victim of bad merging?
John Paterson

Cynthia Curtis, A183502, US7875087 -- Leanne is right; users have the right to block other users, and they have the right to not accept management requests. And curators are also users.

But if you feel that a curator (or any other user) has acted in violation of Geni policies, the best course of action is to send a message to misconduct@geni.com -- and then higher powers than we will settle the dispute.

This thread, of course, is for curators to help users -- and in this case, we cannot help you.

Please UNmerge:
https://www.geni.com/merge/view?revision_id=77591539110

Again, it is not good customer service to not help a paying Geni user. How can a curator help if they block you? They cannot.
Anyone else want to chastise me on this thread? I have come for assistance. Thank you.

Cynthia Curtis, A183502, US7875087 -- what exactly was the assistance you wanted? As far as I can tell, you want to manage some profiles, and a curator is not responding to your requests and has blocked you.

Have I got this right?

I DID offer assistance, by explaining what you need to do; you are posting on a thread asking for help from curators, and we cannot give you the help you want.

we cannot grant the management requests that aren't made to us.

we cannot make other curators stop blocking you.

We cannot assist you in any other way, as far as I can tell, other than explaining what recourse is available to you.

Which I did.

Sorry, Anne Brannen. No, I was needing some Conflicts resolved that came with the merges I was doing. If you look at my Activity, you'll see I merge a lot of profiles and I simply was stressed at how frustrating it is to work on the big tree and do good merges and source, etc, when there are so many road blocks. Being blocked by the person who needs to do the resolving is a headache. The only thing I did was be a nuisance to him by asking to be manager of the profiles where I am a granddaughter. I rarely ask any more.

Dear curators,

Is there a discussion thread or curator to contact for possible Geni software bugs?