No response from support or subscriptions

The last time you looked, did it still show the ticket(s) as open? Or?
Did they include any posts in them other than from you?

If yes to both, do you remember when you last looked? I have sometimes waited a long time, but not that long.

Status is open. Checked now and it was filed August 9th, so 6 months soon...

I am surprised you could go to Help and check it now that you are no longer Pro.

Do you have two separate tickets, one for the support ticket and one for the questions to the subscription team?

I sent an email to the subscriptions team. Well, two.
I think anyone can look at a ticket with the right link, actually?
https://help.geni.com/hc/en-us/requests/130061

(I did add some info on a similar problem and actually got response to that, but nothing about the initial problem).

Pretty sure emails to subscriptions result in Tickets being created - definitely the time I sent one, it did.

The link gets me to Help with "oops
The page you were looking for doesn't exist"
It is not my ticket so I do not get to see it.

However, there I looked at my Tickets - one that had been open, no response to my last comments on Nov. 3, now says closed 5 days ago. No new comment by them, no notice sent. Would not have known if had not looked.

Maybe add a Comment saying, "Hey, have you forgotten about this, or?" That might trigger notification to them, and maybe get a response - tho do not know how no longer Pro would play in.
Or send PM to Mike Stangel about it (including ticket number). If Customer Service is not doing their job, that is definitely his business.

I never got a ticket from the emails I sent to subscriptions, email address was provided somewhere in terma about the subscriptions. Trying Twitter now, but not getting my hopes up. This site and time isn't worth my money any more.

When I emailed to Subscriptions - that resulted in Ticket being created. But do not know that it always does.

Never heard of Twitter having anything to do with Geni. Does it now?

Have you sent PM to Mike?

Geni has a twitter account, and it is often a way to get response because negative feedback goes public.
Where do I get contact info for Mike Stangel? I can't even see his profile to send him a message without being Pro...

He is initiator of most of the "sticky" discussions - the ones always stuck at the top if you look at "All Public" Discussions - so they all give link to him
https://www.geni.com/discussions/216411
https://www.geni.com/discussions/217559
https://www.geni.com/discussions/217560