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Deletions

Started by Private User on Saturday, February 26, 2022
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I have just been advised of the following
Customer Service deleted profiles for Szilárd Grössinger, Maria Csáky, Gyula Csáky, Gyula Csáky, Borbála Grössinger and Renáta Csáky « less.
How do I discover who in Customer Services deleted them, and why that person considered them not worthy of inclusion?
Roy

Customer Service get the blame for indirect actions as a result of other actions, - like for example a user closing his/hers account and want their close family profiles automatically deleted which will be executed independently of who is the manager. That is their rigth.

As I see it, the Geni ruling which empowers Customer Services to delete is as follows.

"Geni may delete any Content that in the sole judgment of Geni.com violates the Agreement or which may be offensive, illegal or violate the rights, harm, or threaten the safety of any person or for any other reason.

My submission in question has been publicly available since 2016 and I do not find it "offensive, illegal or violate the rights, harm, or threaten the safety of any person." Deletiont can only be for SOME OTHER REASON, the most likely being that they have become duplicates of someone else's later research. .If they are duplicates, the correct procedure should be to merge the two and not for Customer Services to delete the earlier entry without notifying the profile manager that they have done so.

Now I have every respect for the difficult job that customer services have to do, but it does seem rather odd that when a profile a manager owns gets deleted by another subscriber, the manager receives notification, but when done by CS, the managers are not informed of the deletion, nor are they given an explanation for that action

Post script
FYI I have been obliged to undelete the deleted entries and conduct further research to see if I can discover why my entries were removed. Until the valid reason behind CS's action becomes known to me, I will make those entries private, for may aim is to know, rather than to offend.
Roy

UPDATE
After undeleting the numerous individuals in my previous research and extending their ancestry further, existing archival records verified that the accuracy of the information within them. Furthermore, there were matching profiles in two existing trees, which had not been flagged as duplicates because those who had created them had listed the family members with rather lengthy aristocratic titles which are seldom used in the more conventional archival sources the majority of us are familiar with. One manager has already approved the merge, and I am now waiting for the other to do so. The unanswered question however, is what possessed Customer Services to delete these valid entries in the first place?

HAS CUSTOMER SERVICES NO KNOWLEDGE HOW TO DISCONNECT AND THEN DISCUSS?
They have once again deleted my valid profiles without advising me or explaining why.
See
Customer Service deleted profiles for Szilárd Grössinger, Maria / Irma Csáky, Gyula Csáky, Borbála Grössinger, and Renáta Csáky « less. 2 hours ago

All those who continue to be deleted appear on this record
https://www.familysearch.org/ark:/61903/3:1:S3HT-D429-TNS?i=70
Furthermore the parents and deleted son also appears on this aristocratic tree
https://www.geni.com/family-tree/index/6000000021495009876

WILL THE PERSON IN CS WHO FEELS THE ABOVE ENTRIES CONTRAVENE SOME REGULATION CONTACT ME, PRIVATELY IF NECESSARY

Roy,

What happened here is a script that went off the rails. We've been attempting to help a mass-privatizer make a "clean exit" from Geni and that includes removing private profiles he had added, and that no one else had access to. Unfortunately the script got away from us and started deleting the wrong profiles.

We detected the problem on Monday and immediately restored all deleted profiles. Are you aware of any that we missed?

Kind regards,

Mike at Geni

Hi Mike
That makes a lot of sense and pretty well explains the difficulty that I was having comprehending what was going on..

I am unaware of anything missing, but as I am one of the more prolific contributors, am not really prepared to deliberately go searching through numerous past submissions looking for further problems that need solving..

What you may like to do after you have read this Mike, is to then delete the entire string, for I fully respect the job that CS does, and would hate to leave anything on file that was in any way critical.

Regards Roy

I think it is important folks realize if it seems like Geni or Customer Service is acting contrary to how it should act, it may be a symptom of a programming bug, not that Geni changed its rules -- and the sooner Geni is alerted, the sooner it can be discovered and fixed.
And I think this thread may help people to realize that.

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