Capture a Webpage

Private User

8/9/2022 at 7:06 AM

Seems to just spin forever today.
Worked fine yesterday. Uploading a Document worked fine today, in between tryin to use Capture a Webpage.

Are others also experiencing this?

Private User

8/9/2022 at 4:16 PM

Still not working!

Private User

8/11/2022 at 4:49 AM

Still not working. Finally submitted a Ticket.

Private User

8/12/2022 at 5:44 PM

Still not working. Broken on Desktop as well as Tablet.

Job Waterreus C

8/14/2022 at 3:03 AM

I'll contacted Mike about it, it has to do with some patching they have to do.
It was supposed to start working again before the weekend, so I'll contact him again.

Private User

8/15/2022 at 12:33 PM

Just received this update on my Ticket:
"There was an issue with the capture a webpage option, we're sorry for any inconvenience. A fix has been found and we're hoping it will be ready and working again in a few days. "

Private User

8/15/2022 at 5:40 PM

Banner says "Geni will be unavailable at midnight US Eastern time (4am UTC) for about 10 minutes while we perform database maintenance."

Crossing fingers they will also fix "Capture a Webpage"

Private User

8/16/2022 at 8:38 AM

Still broken.

Job Waterreus C

8/16/2022 at 9:32 AM

Have not got a new reaction yet

Private User

8/18/2022 at 8:00 AM

Still broken.

Private User

8/25/2022 at 3:37 PM

Still broken. Anyone else miss it?
The is a feature I was using a lot.

Job Waterreus C

8/26/2022 at 4:59 AM

Yes,

sorry no further info yet

Job Waterreus C

8/26/2022 at 11:22 PM

Got this update: we're still waiting for the network operations team to unblock the feature. (got the first message they they where waiting for that on 16 Aug)

Job Waterreus C

8/31/2022 at 1:08 PM

It is working again

Private User

8/31/2022 at 7:13 PM

Yay!

Private User

9/1/2022 at 3:25 PM

Job Waterreus - Do you know - is it purposely programmed not to create Web Pages from clippings from newspapers.com or is that a bug or is it just broken again?

Will probably delete this after a while, but for now see https://www.geni.com/documents/view?doc_id=6000000186921651898
Do you know what the error message means?

I tried a different article earlier today and got the same error message displayed. Repeated it then. This afternoon tried this one. Have lots of Newspaper articles I clipped or found clipped since it went down. Would like to be able to Create Documents from them.
It worked fine on a FindAGrave Photo, gave me the same error message for a FindAGrave Memorial.

Have you used it since they said it was fixed?

Job Waterreus C

9/2/2022 at 2:20 AM

A 403 error means that the requested information is there but you are not authorized to request it.
This could mean Geni is hitting a pay wall. If that is the problem it should work for other sites where you do not need to login.

I tried it after I heard it was fixed, but not very recently.

Private User

9/2/2022 at 7:12 AM

Neither newspapers.com nor findagrave require login
Accidentally deleted above example, so tried again - same error - https://www.geni.com/documents/view?doc_id=6000000186936283852

Also same error from legacy.com https://www.geni.com/documents/view?doc_id=6000000186936224837

Private User

9/2/2022 at 7:16 AM

Neither newspapers.com nor findagrave require login
Accidentally deleted above example, so tried again - same error - https://www.geni.com/documents/view?doc_id=6000000186936283852

Also same error from legacy.com https://www.geni.com/documents/view?doc_id=6000000186936224837

Have added to my ticket about Capture a Screen.

Capture a Webpage - Broken?

Participants:

Create a free account or login to participate in this discussion