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Started by Ana Mendonca Pellicori on Sunday, August 27, 2023
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I have to add Carlos Alberto Mendonca Bustorff Silva's Parents, however his parents are already in my tree in another branch, can you help? when I go to matches doesnt let me do it because I got Basic plan.

Regards

Go to tree view and move him to his correct parents and specify he is a son. See https://help.geni.com/hc/en-us/articles/4408885654679-How-do-I-drag... (but do not specify these profiles are the same, but specify it is a child)

Think this is the actual Help Topic for that.

https://help.geni.com/hc/en-us/articles/229703267-How-can-I-show-mo...

Job - Can you get them to tag it more helpfully?

I don't think I can help with that.

The parents have been merged.

Re: "The parents have been merged." - Sorry to see she was not able to connect them without creating duplicates.
Both Job and I gave links on how to do without creating duplicates.

On the other hand, if the duplicates had already been created, and that had been mentioned, our response would have been different.

Ana Mendonca Pellicori -

To merge duplicate profiles: https://help.geni.com/hc/en-us/articles/229705547-How-do-I-merge-du...
Basic Users can use all but the last one. Basic Users cannot use Tree Matches.
My personal favorite currently is "Merge This Profile"
Basic Users can use it just the same as Pros

Thanks, I will try that, but I find things here complicated.

Regards

Hi Lois,

Got another issue.
I want to merge a profile and the system doesn't let me again.

Antonio Eliseu de Macedo born in 1825 , listed twice.

Could you help?

Thanks

Ana Mendonca Pellicori -
Did you try to merge it from Profile View using "Merge this Profile"
Or in Tree View using "Drag and Drop"?
Or?

How far did you get, and then what happened?

I currently only see one Antonio Eliseu de Macedo born in 1825.
If there are still two, please also give links to each as well.
(To give a link - copy and paste the URL of the profile)

Hi
I think I was able to fix that.
Now I got 2 Alfredo Anibal de Mendonca Heitor born December 17 1848, I am trying to fix it and i cant again.
Can you verify for me?
Thanks

Ana Mendonca Pellicori Antonio Eliseu de Macedo born in 1825 , listed twice, has been merged:
Antonio Eliseu de Macedo

There is some help info available for Geni. For some of the links see https://www.geni.com/projects/Nederlandse-handleiding-GENI-voor-Dummies/13048 (English version bottom half of the page)

Ana Mendonca Pellicori
You have not explained what you tried to do to merge profiles.
It is very nice that Bo-Arne does them for you, but I am trying to understand what has been going on, so I can give better advice to people -- or know if there is a bug.

There are two different methods that should have worked for you.

Which method did you try to use to merge profiles?
And what happened?

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