I’m so sooty for your loss, Roxanne M.R. Pushie
She had claimed her profile so geni customer support needs to release that claim. You get their attention by using “report” from her profile.
This FAQ (from https://help.geni.com/hc/en-us) includes screen shots:
https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a...
