I bought a DNA test from them so I could get my haplogroups confirmed and showing. I accidentally bought a useless DNA test, which showed me almost no difference from my Ancestry test. However, I wrote them, to note my mistake and try to get the right tests ordered. My problem is that when I wrote them to try to get the right tests, no one responded. It's been a good while since I got my results, weeks. I wrote them again, separately, wrote them on FB. I finally got back an email asking me how was my customer service experience. I replied that I haven't had any since I ordered my test manually, on the site, which is technically NO customer support ... yet. NO ONE is responding to me and I cannot see a single test that I can purchase, outside of upgrading to Health report.
I'm curious if I'm missing something, because as far as I can tell ... I've navigated their entire site and I see no pages with tests listed and no one responds, so is anyone on this site who can talk with someone on that site, some employee here who participates in forums, perhaps? I don't quite know what to think of it, it's like they don't give a rat's hump about doing business at all. I don't get it. Maybe someone knows they're short-staffed? It's no way to run a business, but really, we can't post our DNA haplogroups if we can't get them through the one place we can share that data from. Idk what I'm supposed to do. I've never experienced any company who doesn't even want to give me any attention to buy their products. It's kinda Twilight Zone-ish to me.
