BIG Problem

Started by Private User on yesterday
Problem with this page?

Participants:

  • Private User
    Geni member
  • Geni Pro
  • Private User
    Geni Pro
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I can't get to my geni page, because I've been sick for a long time recently and during that time I should have changed the passwords to your geni. But I couldn't do that then! So now I can't access my own family tree in the gene and I've done that family tree ten years ago already. So what do I do?

That link above says "If you have a question regarding Geni's premium subscriptions"
No indication one can do anything if one has a Basic Subscription and is not asking questions about a premium subscription.

Mike Stangel - Should Basic Users PM you if they cannot get into their old/original account or ??

Showing all 4 posts

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