Curators,
I posted to Community Discussion, since I and others cannot start a "ticket." We are wondering if you can help or provide another way to resolve. It is Day 5 for me, where I cannot merge matches with Source Assistant. I can do SOME things, as written below. Do you have any idea how to fix this? Thank you in advance!
++From Community Post++
I have a free Geni account. Are others experiencing this? I have been unable to add info from MyHeritage to Geni or use Geni's Source Assistant. I can directly edit a profile. When I try to match a record to a family member or add a new family member in Source Assistant, it just "jumps" me to the top of the Source Assistant and does not allow the matching. Also, there are longer delays in pulling up a source from MyHeritage. I checked: MyHeritage is paid through November. Please help if possible!
(Third day without being able to use Source Assistant) I tried 3 experiments: 1) I can add birth or death Dates to profiles through Source Assistant; 2) But, I can NOT match any Name from a source - it jumps to the top of the Source Assistant side-by-side view, and ignores when I click on any Name in a box on the left; 3) It does NOT matter if the profile is Managed only by me or multiple - same stupid problem. Appears Geni software is preventing me from using Source Assistant.
(Also commented) @Janine Margaret Last also commented: "I've been having the same problem for the last couple of days. It's really annoying."
