Technical Difficulties

Started by Pieter Sarel du Preez on Tuesday, January 19, 2010


Showing all 14 posts
1/19/2010 at 2:29 PM

I have been getting a " We are experiencing Technical Difficulties" over the past few days when making requests to merge or collaborate. Has anyone else had the same issue?

1/19/2010 at 2:48 PM

I think It happens when the system gets a bit overloaded. We have downloaded our complete Gedcom file to disc, just in case it ever does crash. Fingers crossed it won't happen!

1/19/2010 at 2:52 PM

I think that is a good idea, I would hate for it to happen!!! Can you also download the images etc? Alternatively, can you upload via Gedcom? There are may times when I have time, especially during travel, but where there is no internet access, but I can add to my tree offline in Family Tree Maker.



Private User
1/19/2010 at 3:04 PM

Upload gedcoms with care! If you add a large gedcom that includes lots of people who are already on the tree you end up with duplicates that have to be merged! So if you have sections to be added then either isolate that in a file to load or add them manually. That is how we built worked right at the start before we could use gedcoms and it was a lot simpler if time consuming - at least we didn't have thousands of merges to work!

Pieter I am hoping that you are not relying on what is on Geni as your main tree! Yu should have it all else where - I run Reunion on the Mac that is my real tree!

1/19/2010 at 3:07 PM

Yes you can download the images. James Houston McMillan downloaded ours and made a copy for me. He put in a fair bit of time matching the images to the profiles using a programme called " the complete family tree builder", to make the whole thing coherent. I'm sure you can upload as well. Geni have a help desk where you can leave a question and they will reply within about 24Hrs.

1/19/2010 at 3:21 PM

Hello June

I have all my stuff on Family Tree Maker 2010 [ I am a PC :-) ], but Geni is more fun. I can imagine the havoc a large GEDCOM upload can cause. I would rather upload small snippets of my main tree from periods when I work off-line, although a lot of my media has not been captured onto FTM



1/19/2010 at 3:24 PM

At the moment I am doing those uploads to FTM and Geni in duplicate, and to update FTM when Geni is updated is a painful process. Any good suggestions for a Gedcom merge program? I have heard of GenMerge but have no idea if it is worth getting.

The idea of updating through a sort of diff-merge process would be very good/time saving

1/19/2010 at 3:37 PM

Hello Stephen, I will have a look at that software.

<private> Preller
1/19/2010 at 11:25 PM

" We are experiencing Technical Difficulties" is something I:ve seen happening when more than one person merge/edit on the same profiles simultaneously.. Geni gets a bit confused and times out...

Private User
1/20/2010 at 12:05 AM

Enjoy everything people. I had an early nite and find all these discussions to read when I start. What fun. Always puts the smile on my face.

Net die Engels lol so vroeg in die more - haha!

I also use a seperate family file that are on my harddisc on works off line, calles Legacy. A fantastic program that can is one of many free Family tree software on LDS (Latter Days Saints) site.

1/20/2010 at 12:17 AM

Hello Judi

I will try Legacy too. I am certainly picking up tips fast and furiously!!

Private User
1/20/2010 at 1:28 AM

Ek vind hierdie een die beste van almal sover.

Lekker dag.


1/21/2010 at 2:53 PM

I bought the paid-up version of Legacy today after having played around with the standard (free) version. It is really a nice, solid program. I have imported a 750 000 Gedcom into it, and it did it without complaining once. I have tried it on a number of other programs, and they all crashed. Thanks for the advice

Private User
1/21/2010 at 6:49 PM

It is a pleasure Pieter. Ek vind hom ook wonderlik. Ek het ook die Legacy paid up Versoin en hy verbeter kort-kort en dan kan jy dit gratis aflaai.


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