ATTENTION Curators, please assist

Started by Shmuel-Aharon Kam (Kahn / שמואל-אהרן קם (קאן on Sunday, September 5, 2010


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Showing 4711-4740 of 8940 posts
5/22/2012 at 7:31 AM

Dan Cornett
When I open the PDF on my computer all the pages are in portrait with the bottom of the text on the left side. To get them into landscape and the right way up I have to rotate them counter clockwise once but Adobe won't let me save it like that unless I have their standard or professional version. In Word, of course, everything is as it should be but GENI won't accept .doc

5/22/2012 at 10:41 AM

Brendan: If the pages are landscape in Word, then when you create the PDF from Word there ought to be a way to have the PDF file created as landscape pages, too. (If you use OS/X, I could be real specific on how to do that <grin>). I suspect it has to do with the "page orientation" and/or with some option which "auto-rotate" (which may default to "on" an needs to be off.

Once you get the PDF "looking right" on your computer when it is first opened up, then the upload to Geni (to replace the existing document) should look the same.

5/22/2012 at 11:51 AM

Dan Cornett
When I converted to PDF from Word I used a 3rd party converter so there was no involvement from Adobe or any other software where settings can be changed and saved.

5/22/2012 at 12:17 PM

Have you tried the online conversion? As long as your Word printer setup was set to landscape while "editing" the original document, and then save the Word file, then see if Zamar will do the conversion properly.

5/22/2012 at 12:20 PM

re: converting Word to PDF ... or using Google Docs? (upload as .doc, save/export as PDF).

I haven't tried either with landscape pictures in a Word doc specifically, so I can't really say -- just offering ideas!

5/22/2012 at 1:25 PM

Dan Cornett
Thanks alot for the ideas.
I'm busy with zamzar now and attempting for the 2nd time. It failed the 1st time and apparently their support team has been notified and are looking into the problem. Will continue testing tomorrow.
Thanks again.

5/23/2012 at 7:47 PM

Thank You Erica for your advise:
William Serocki you seem fine on Geni so to double check, you are talking about the Help platform, (link at bottom of every Geni page) and the auto login there? The usual answer is "clear your browser cache / delete cookies" but be sure you have your passwords before doing so, as you will need to re enter them.

However, I was advised, and had done just that before to no avail. I've even changed my browser from the original one that I started on. I use Firefox, could that be the problem?

5/23/2012 at 9:26 PM

I haven't use Firefox in a while. The browser that seems best optimized for Geni is google chrome. I wish I could be of more help on browser issues.

5/24/2012 at 2:18 AM

I really don't think it is my browser either. My password works fine for logging on and off of Geni. I just can't access the Geni "HELP" platforms, nor can I respond to the link provided in a "Ticket" received from e-mailing Geni support with my issues directly. Geni support just sent me an issue resolved ticket even though it's not. However, I resent my request for help by including the results of questions left by the support member. We'll see if that might get me closer to resolution. Thanks to all for your attention.

Private User
5/25/2012 at 5:18 AM

Can I please have the assistance of one of you wonderful curators? Orson H. Waldron has been accidentally linked to the wrong mother. He was actually the son of Sally Waldron and Benjamin Waldron


Private User
5/25/2012 at 5:47 AM

Done, - anyone with edit access could have changed it.

The next time: Take a closer look on the parent listing in the Relationships tab under edit profile. The parents listing is a pull-down menu where you easily can choose between couples within the close family, and is the easiest way to fix such errors.

Have a nice weekend!

Private User
5/25/2012 at 6:00 AM


I did try what you suggested, but the relationship tab never showed up.

<private> Baldwin
5/25/2012 at 8:32 AM

She would have to have co-manager access or collaborate to have access to more than just edit profile....relationships,etc are not accessible without one or the other.

<private> Baldwin
5/25/2012 at 8:34 AM

At least that is the case for me....I can put things into 'about me' thru edit...but that is the extent of my ability to access any profile I don't collaborate on or have been given co-manager access to.

Private User
5/25/2012 at 2:08 PM

As a pro user you can only edit fields that are under full revision control. Elements like connections and so on require collaboration with one of the managers or be a manager yourself, - i.e full edit access.

<private> Baldwin
5/25/2012 at 2:14 PM

I thought that was what I said...but clarification is always helpful.

5/31/2012 at 5:05 PM

I dont printing

Private User
6/3/2012 at 9:09 AM

Can you please help me to "unmerge" this person and her relatives from my family tree? She is my second great grand mother, and I still want her to be in my tree, but the way she was before I was stupid enough to merge her. My tree became a real mess after merging, and the other administrator has made lots of my relatives profiles public, when they were originally private in my tree before merging.

6/3/2012 at 5:09 PM

Private User -- can you be real specific? It is not obvious to an 'outsider' what needs to be done ... and, as a Pro member, you should be able to do pretty much everything that needs to be done.

The key is that there is no 'un-merge' capability at this time. You just have to re-create your private profile for her. Then, move your proper spouse and relatives to your new profile. After you have 'connected', for example, her partner, then edit the Relationship in the partner's profile and disconnect the other spouse (you may want to make the names slightly different initially in order to tell which is which, then rename afterwards). You do the same for each child who needs to be reconnected to the proper parents (again, make sure the names are different so you can tell them apart).

If you run into a 'disconnect' that doesn't work for you, then a curator can help if you make the profile public (long enough to get 'fixed'); you can make it private afterwards. Unless there is a curator in your Family Group who can help (in which case you don't need to make them temporarily public).

It is a pain to unmerge --- because it is really just a 're-create and move' operation. Most of us have "been there".

Private User
6/4/2012 at 12:52 AM

Hi. Thanks for your answer. I did disconnect some profiles after sending the help request yesterday, and my tree looks fine now, exept that I have "thousands" of people to put back in my tree, but thats ok. I just hope that my disconnections didn't make too much trouble for the person whom I was collaborating with earlier, but he made my tree a real mess, thats why I didn't want to collaborate anymore.

6/5/2012 at 5:03 AM

Would someone please look at this profile <private> Agee Private and no manager shown, Could be a historical person.

Private User
6/5/2012 at 6:59 AM

Mathieu Agee appears to be a living person because he made a least one revision. I can't discover if he used an historical person as a starting point for his Geni tree.

6/5/2012 at 8:39 AM

Dear Ann,

I found this, perhaps can it help you.

Mathieu Isaac Agee

Look on the geni search.

You will find 3 times the name of Mathieu Agee but it is only one tree who was added by Kenneth Bryan B Ramsey

With my best regards


6/5/2012 at 10:26 AM

Monique Van Erkel-Köhler That is the original Agee immigrant. The one I mentioned is the problem one

6/5/2012 at 10:31 AM

Private User Thanks, I don't remember any other profile where there was no way to contact someone about it. No big deal, I was just sending a link to the other Mathieu and found it

6/5/2012 at 10:38 AM

Eldon: I presume the concern is that there are profiles owned by the Mathieu id of ...00013677375047 ? That profile has been reported. (There is no contact info nor "last online".)

Monique: The one you reference (id ending ...000002811703028) is an ordinary (historical) profile, not one of a Geni user, nor is it one which "owns" other profiles -- which I think is why Eldon was asking about it. But thanks for looking into it!

6/5/2012 at 10:39 AM

hmmm. .. editing overlap ... <grin>

6/5/2012 at 11:33 AM

It's interesting that third mathieu james agee that shows up in the search is private and female.

Private User
6/6/2012 at 9:45 AM

The following profile is privat and abandoned, Sara Wattrangia.

Can any curator help to make this public so we can make a merge.


6/6/2012 at 9:47 AM

Kenneth, done


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