When I open the PDF on my computer all the pages are in portrait with the bottom of the text on the left side. To get them into landscape and the right way up I have to rotate them counter clockwise once but Adobe won't let me save it like that unless I have their standard or professional version. In Word, of course, everything is as it should be but GENI won't accept .doc
Brendan: If the pages are landscape in Word, then when you create the PDF from Word there ought to be a way to have the PDF file created as landscape pages, too. (If you use OS/X, I could be real specific on how to do that <grin>). I suspect it has to do with the "page orientation" and/or with some option which "auto-rotate" (which may default to "on" an needs to be off.
Once you get the PDF "looking right" on your computer when it is first opened up, then the upload to Geni (to replace the existing document) should look the same.
When I converted to PDF from Word I used a 3rd party converter so there was no involvement from Adobe or any other software where settings can be changed and saved.
Have you tried the http://www.zamzar.com/ online conversion? As long as your Word printer setup was set to landscape while "editing" the original document, and then save the Word file, then see if Zamar will do the conversion properly.
Thanks alot for the ideas.
I'm busy with zamzar now and attempting for the 2nd time. It failed the 1st time and apparently their support team has been notified and are looking into the problem. Will continue testing tomorrow.
Thank You Erica for your advise:
William Serocki you seem fine on Geni so to double check, you are talking about the Help platform, http://help.geni.com/ (link at bottom of every Geni page) and the auto login there? The usual answer is "clear your browser cache / delete cookies" but be sure you have your passwords before doing so, as you will need to re enter them.
However, I was advised, and had done just that before to no avail. I've even changed my browser from the original one that I started on. I use Firefox, could that be the problem?
I really don't think it is my browser either. My password works fine for logging on and off of Geni. I just can't access the Geni "HELP" platforms, nor can I respond to the link provided in a "Ticket" received from e-mailing Geni support with my issues directly. Geni support just sent me an issue resolved ticket even though it's not. However, I resent my request for help by including the results of questions left by the support member. We'll see if that might get me closer to resolution. Thanks to all for your attention.
Done, - anyone with edit access could have changed it.
The next time: Take a closer look on the parent listing in the Relationships tab under edit profile. The parents listing is a pull-down menu where you easily can choose between couples within the close family, and is the easiest way to fix such errors.
Have a nice weekend!
I did try what you suggested, but the relationship tab never showed up.
Can you please help me to "unmerge" this person http://www.geni.com/people/%C3%85sa-Haraldseid/6000000013134294308 and her relatives from my family tree? She is my second great grand mother, and I still want her to be in my tree, but the way she was before I was stupid enough to merge her. My tree became a real mess after merging, and the other administrator has made lots of my relatives profiles public, when they were originally private in my tree before merging.
Private User -- can you be real specific? It is not obvious to an 'outsider' what needs to be done ... and, as a Pro member, you should be able to do pretty much everything that needs to be done.
The key is that there is no 'un-merge' capability at this time. You just have to re-create your private profile for her. Then, move your proper spouse and relatives to your new profile. After you have 'connected', for example, her partner, then edit the Relationship in the partner's profile and disconnect the other spouse (you may want to make the names slightly different initially in order to tell which is which, then rename afterwards). You do the same for each child who needs to be reconnected to the proper parents (again, make sure the names are different so you can tell them apart).
If you run into a 'disconnect' that doesn't work for you, then a curator can help if you make the profile public (long enough to get 'fixed'); you can make it private afterwards. Unless there is a curator in your Family Group who can help (in which case you don't need to make them temporarily public).
It is a pain to unmerge --- because it is really just a 're-create and move' operation. Most of us have "been there".
Hi. Thanks for your answer. I did disconnect some profiles after sending the help request yesterday, and my tree looks fine now, exept that I have "thousands" of people to put back in my tree, but thats ok. I just hope that my disconnections didn't make too much trouble for the person whom I was collaborating with earlier, but he made my tree a real mess, thats why I didn't want to collaborate anymore.
I found this, perhaps can it help you.
Look on the geni search.
You will find 3 times the name of Mathieu Agee but it is only one tree who was added by Kenneth Bryan B Ramsey
With my best regards
Monique Van Erkel-Köhler That is the original Agee immigrant. The one I mentioned is the problem one
Eldon: I presume the concern is that there are profiles owned by the Mathieu id of ...00013677375047 ? That profile has been reported. (There is no contact info nor "last online".)
Monique: The one you reference (id ending ...000002811703028) is an ordinary (historical) profile, not one of a Geni user, nor is it one which "owns" other profiles -- which I think is why Eldon was asking about it. But thanks for looking into it!
It's interesting that third mathieu james agee that shows up in the search is private and female.
The following profile is privat and abandoned, Sara Wattrangia.
Can any curator help to make this public so we can make a merge.