just a quick note regarding the date of activity Eldon' mentioned
that's doesn't always an indication for user's activity and in this case the specific date of August 2011 is few days after the outage and as part of this many in-active and abandoned accounts managers "started" following profiles
(hope that's clear enough?)
Could someone please tell me when last Helene Henriette Holmes was online?
Thanks in advance.
Releasing abandoned trees was something that was done for a couple of years ago, but not any more.
The situation could be as simple as that the user considered his/hers tree as complete or just took a break. They should be allowed to do that and still have an option to log on again in a couple of years.
Only claimed historical accounts are released (and removed if unconnected).
If the abandoned account is connected or there are more users in that tree you should look for active family group member who can help you. A curator can help you with finding one.
Brendan Swemmer, are you sure about those KB numbers? I've uploaded many documents larger than those. If the document is online, you can link to it instead. The only issue I am consistently having trouble with is the inconsistency of the auto-complete function of the edit document part of uploading documents. Very irritating.