how to report discussion problems

Hi Erica, good to hear ideas to smooth out these messes. I SURE HOPE THEY WORK!!!!

I have to say, though, as a Pro who has often used the help function: all I have ever received is NADA.... We're working on these problems, is all I have ever been told, even when my family tree went from 960 one day, to an agonizing 740 the next. Fortunately, I found a few of my dislodged profiles floating without tether and claimed them back again, but they never appeared on my tree again...Awful!

Geni is one of the most remarkable tools of self-discovery on this planet today. Too bad it is so easily mucked-up. What can we do as "consumers" (since it is for profit) to right these wrongs? Can't we have Master Profiles without all the other dreck?

Have patience, Michael. We are making progress in cleaning up the tree but Rome wasn't built ... yada yada. :)

My main suggestion to everyone: document your profiles. The better documented it is, the more valid, and also ... guess what! The easiest *for* everyone to keep straight.

I, too, am very unhappy with the quality of support I get. I get blown off with "We'll look into it" type of responses almost every time.

Robert,

I get a response within 24 hours, very time, since going PRO. :)

Private User I get responses fairly fast. If they "look into it" they have always followed up with me within a day or two.

I'm sure it's like going to the Emergency Room...if you are complaining of a backache, they will take the person who got stabbed in the chest first.

I have sent dozens of message to support, and I have always gotten an answer in a timely manner. If they say they are looking, it takes time to look into it, it a program, not a recipes you can add a little this, or take a little that. That's why it takes time to look into the program. If you have ever programed you will know what it takes to run a site like this

And BTW today customer support has been on the case in real time with a slight board rodent issue. They are doing a great job.