sorry I didn't get back to you promptly.. after the private message I've had a lot on my mind dealing with a pending arivial of joy in my family i've cleared geni from facebook trying to keep the both of em seperate and log in with my password works fine now. must just have been system slowness or somthing working now.
I will restart the pc and see if the problem repeats it self..
Not sure I am ready to be a uncle just yet..
I am having a problem when entering and saving to profiles. Geni will sit an churn for a while, Flash spinner going then I get "504 Gateway Time-out
nginx/1.4.2 " . Is anyone else having this problem?
tagging Mike Stangel
My experience over the last 20 minutes or so has been that GENi logs itself out of Internet Explorer immediately after I hit the SAVE button, but then I just immediately hit Search, instantly find the site for GENi and click the link, which brings GENi back up, and each time my information has been saved and updated and shows up on my Revisions tab and I just carry on working. Odd, but not much of a hassle I suppose. I just now signed out and signed back in to see if that fixes the problem.
Mike Stangel Not the tree, It saves any new profiles from tree OK but then I go to the profile to add info that I can't add in tree mode, add the info and click save. That is when it does it.
I am working in the tree . . .on profiles . . .updates, additions, and merges.
When I say that GENi logs itself out of IE that's exactly what I mean. The IE page says that the GENi page cannot be found. I'm still logged in, though, because when I seach, find, and click my way back to GENi on the now blank IE tab, everything is saved and updated and I just keep working.
Also, and I think this is important, if I keep the tree view open to just the immediate generations I'm working in (1 ancestor, 1 descendant) things go more smoothly.
Mike Stangel thanks! looking forward to spending time with my nephew when he makes his arivial into the world. and w.. I do not have that problem because I find internet explorer way too buggy gives me blue screen's of doom on my pc far too offen with any browsing let alone geni.. Instead i use chrome and firefox much more realable except for the occasional java\flash problem but a delete cookies fixes that does it.. and I have not done any tree work as of yet because i have been too busy with helping my sis in law and brother first time parents have way too many questions.. LOL i will see if i can duplicate what eldon is saying and then report back
Yes - tree building awful today - adding a profile resulted in churning/ waiting for ages - then message if it didn't need refreshing of a problem encountered - then finding the same profile twice or more times!! I gave up in the hope that there would have been an improvement or fix later. Hopefully tomorrow ill be better!
Mike Stangel This is what is happening now. New profile, I entered all the data, clicked save and I get this.
Not much use trying to add or edit anything until this is fixed.
Cross reference : bug report on the help platform
If you click that link, press "me too"
I just added my first profile today and I am still having my same problem!
I tried to add a father profile. When I hit the save button it ran for a couple of minutes and then gave me this error message, "Add Failed, already has parents". I refreshed the screen and returned to where I tried to add the father. The father profile was added twice with the duplicate in the mother's profile position. Both were Blue boxes like there were two fathers and no mother.
The Death Location that I entered was also missing on both profiles. The Death Date was present, but not the Location.
I did not hit the "Go Back" button because it was taking a long time. I just saved the profile and this was the results of the entry that I made.
Still having the same problems also. Added a sibling and got 6 copies,then added his wife and got six copies of her. Also terribly slow doing merges it takes as long as 1 minute 15 seconds from mouse click to completion. I think I will just quit for a while then try and clean up this duplication mess
Alex Clayton White What about the multiple profiles? I filed a bug report about that.
Alex Clayton White I've seen other reports of the same issue (profile duplication) too. If it hits an user, it apparently hits that particular user hard! If you post something we can point to saying "we know there's a problem and we're working on it", please send us a pointer!
Eldon Clark (C) The mutliple profiles issue is a symptom of the site slowness/server overload, consistent with other issues reported in this thread. I'll keep this thread updated as I find out more from our engineering team.