I would like to remove someone connected to me (ex-wife) however it always says that this will split the tree.
From what I have read the only way to do this is to email Geni and ask them to do it. Is this correct?
I did this about a month ago but have not heard from them (I know they have priority sequencing...as well as "Pay for Pro to get faster service..BS)
Is this the right course of action and I what is the wait time...or...is there another way for me to remove her from my tree?
You could either identify her as your ex (in the relationship tab), which maintains the tree but just indicates the break in the relationship. This would allow your children (if you have any) to maintain the single tree. The other option is as you stated, to split the tree. To do this, you go to the relationship tab, wait for it to load, then click the checkbox for the relationship and click remove. This will spit the tree in two.
<private>, splitting the tree is a Pro feature, but I can help you disconnect your ex if you'd like.
May I suggest you also vote on this feature request.
Just jumping on here because I want to remove my ex as well.
The details at that I need a paid account to do that. I was considering getting the pro version, but now why would I pay for something when the free version doesn't have basic functionality? What's the guarantee that the paid version won't have other gaping holes in functionality?
Geni has a help link at the bottom of every page, descriptions of subscription levels are in this set of FAQ
It amazes me how often this issue comes up.
From a purely rational perspective it's a complete non-issue but considering the level of emotion usually associated with the situation people are seldom being calm and rational.
I'd have thought Geni would make cutting your own relationships available to Basic users just to stop the ill will that is stirred up in CUSTOMERS by this restriction.
Alex - When you say if Elaine is right then Geni is wrong -- are you referring to the fact that being able to "split the tree" is not mentioned here: http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Ge...
- which now that you have brought my attention to it, does seem more than a little strange since it truly is one of the major differences!
I've spent 4 years creating, modifying joining, quitting and maintaining projects and only this christmas did i become a Pro.
Trust me the biggest differentiation between Basic and Pro is the Search Engine paywall, it used to be the 100 profile limit but since that was removed it's the paywall. I want a profile split off the tree for some reason there's always a Curator around happy to oblige.
Elaine said: "Geni presumably considers this to be a major benefit of Pro membership."
I said: "You could be correct Elaine but if you are then Geni is wrong."
So Elaine is making an assumption about Geni holding an opinion, i am stating my opinion that if Elaine's assumption is correct then Geni's opinion is wrong. If Elaine's assumption is wrong then everything else disappears in a puff of smoke.
I never refer to the T&Cs because i don't read them, i know you do and will pick me up on any erroneous statements i make :)
Hilarious, i followed the link you supplied to find that there are five benefits to give Geni my hard earned as opposed to just making do with Basic:
Tree Matches - do these even work anymore? Certainly the SmartMatches do but don't get me started on them!
Enhanced Search - otherwise known as "not blocking all the hyperlinks", i'll have to check my dictionary's definition of Enhanced.
Media Unlimited - obviously a false statement but short of uploading a bunch of videos i doubt many users get close to 1GB
Support Premium - the Curators are free
Pro/Plus Badges - really this makes the top 5 list??
Erica - As a Curator can you modify http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Ge... so it includes the ability to disconnect/split the Tree in the listed benefits of Pro -- or if not, can you tap whoever can do it on the shoulder and suggest they do it?
PS - if you or anyone else does modify it that way - please remember to add at bottom an "Updated: [date]" Notation as well - since system does not do so automatically.
Thanks for the compliment but i am not omniscient :)
A nice web photo can be as small as just 100kb, a photo taken with an average digital camera/smart phone is typically around 2.5Mb (or 2,500,000kb).
So 277 x 2.5Mb = 692Mb or just over half a Gb
As for documents a reasonable resolution pdf of text pages is about 3 pages per Mb. But that will be much smaller if it's a word document.
Video... size will vary depending on length and quality
Geni's Admin can probably tell quite easily how big your folder is but im not aware of any way you can check it yourself.