Started by Mart Leidus on Friday, April 22, 2011


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4/22/2011 at 4:48 PM

I wrote month ago about my problem with change in my account privacy settings, from geni after week they ask for one question are now all ok, not ok, still not ok, how many years I need to wait an answer or can someone gave me some ETA when that problem is fixed???

Account Settings>Permissions - I can't change anything, after change and save I got only: We are experiencing technical difficulties


4/22/2011 at 4:56 PM

Sorry to hear your difficulties Mart, Have you actually sent the problem to the Help desk?
I know they are inundated with work (not a large team).
This isn't a problem I'm familiar with so can't help you personally but will put your case forward and keep my fingers crossed.

I hope this is your only problem and that it is not stopping you from using Geni.

4/22/2011 at 5:13 PM

Mart, it looks like the problem was caused by your profile somehow being marked as public. I've corrected that, and believe this will fix the privacy settings problem. Please try again and let me know!

Mike at Geni

4/22/2011 at 5:16 PM

Now all ok, thanks Mike and Terry.


4/23/2011 at 12:07 PM

Mike's a star!

8/19/2011 at 3:52 AM

Hi again... again same problem, to change Account Settings>Permissions: Let my family edit my profile and Let my family edit my events I got for answer: We are experiencing technical difficulties

8/19/2011 at 3:54 AM

and I see on my profile some my friends like they can edit my profile: Managed by: Are Saarne, Henri Saar, Diana Mitt, Juta-Tiia Mägi (Sippol) and Signe Krebsbach (Tammar) - how fix it?

8/19/2011 at 4:21 AM

Mike, can you check and fix?

Private User
8/19/2011 at 4:28 AM

Mart Leidus, your profile is listed with managers, which tells me that your profile is not yet fully claimed by you.

Can you check if you have set permanent password on your account?

8/19/2011 at 4:41 AM

all was OK till today

8/19/2011 at 4:44 AM

and looks like now all again OK

Private User
8/19/2011 at 5:41 AM

Looking better, - the revision shows that you have merged another profile into yourself today and that could have triggered it.

Showing all 12 posts

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