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"Add Family" on Tablet or Smart Phone - Working??

Started by Private User on Sunday, March 19, 2023
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I use a 10 inch Android Tablet that I have learned works a bit differently from practically all other Tablets (Mike told me that when he had to buy a copy to fix one bug I had) - so never know what is just on my machine.

On my Tablet, for a long time Add Family would freeze after a short time, then re-size screen, then re-size again. If I got relationship chosen, first name entered, and living status and gender chosen before the first freeze, then I could click save after a re-size and it would save, then I could edit normally.

Then, much to my pleasant surprise, it became possible to do Add Family normally, no freezing.
Then for a while there, Add Family was working fine on my Tablet. Now it is back to being problematic - freezing at times tho not exactly in the same pattern as before - do not know if Geni changed something again, or if it was because I finally did the update chrome I had been being told to do for a very long time.

If you could try another browser, you could maybe see if that last update was the problem.
Some browser add-ons can also give problems, so if you use any you could try privacy mode and see if that helps.

Do you have a Smart Phone or Tablet?
If so, is Add Family working fine on it? Or?

Sorry, I only use a desktop computer, so I cannot test it for you.

Message to me last month from somebody who just had profile of himself on Geni, was trying to add his father:
" I have been struggling with entering my dad's info. The screen keeps freezing up on me. I have started his data six times so far. I may need to go onto a computer rather than on my phone."

That was during the stretch it was working fine on my Tablet.
My Tablet is Android, chrome is the only browser I have on it.
Do not know the details on his phone.

You better ask Geni staff.
I do see some problems on Geni when it is very busy, like windows not finishing loading.
But some of that seems to effect my browsers differently, but that seems at least partly to be related to the add-ons I'm using on them.

Tablet users - do you have problems with "Add Family"? Or does it work fine on your Tablet?
Either way - as many details as possible, so maybe Geni Staff can figure out what is going wrong and on which Tablets.

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