I am the ONLY one two accounts. I tried to created a family tree using a GEDCOM file created by an open source software. After I created the first account I noticed a big mess. So, I though I made an error and closed the account thinking that it would delete it and I could back and start fresh. I didn't know the I would be locked out from my own account...and I have to wait for an invite. The problem is there is no body to invite me...it just me and it is a new account. So, I created a another account using a different email address and the same GEDCOM file. Well...the same big mess. So, the problem is definitely with the file itself. I NEED TO DELETE ALL THE INFO CREATED BY THE GEDCOM FILE ON BOTH ACCOUNTS AND START FRESH FROM SCRATCH WITHIN GENI. I do not want to merge multiple errors, so lets skip that suggestion.
I provided both email address by email to help@geni.com. But I have not received a reply. Very disappointing.
Regards,
Sam