I suggest forwarding your email confirming your renewal of Omni to subscriptions@geni.com .along with a message explaining you renewed Omni, see attached email, and ask why has your Geni Pro not renewed.
If Geni no longer shows you as Pro, you cannot Open a Ticketbut you can still send a message to subscriptions@geni.com
If you did not save your Confirmation email, then just write the message and send.
I also see problems with Omni Renewal. I am one of those with Geni Pro from the elimination of the Lifetime Pro I had bought, so sent Geni a question about the Pro membership I was supposed to get from Omni, since I received no info from MyH about any renewals of the extra subscriptions that were supposed to come with Omni
Did your Legacy Family Tree Webinar Membership renew?
If this was not a renewal --
When I first joined, I got
a link to click to activate a one year membership in Oldnews
a link to click to activate a one year membership in Legacy Family Tree Webinar
a link to click to activate a one year membership in Geni Pro
Not sure if separate emails for each or ???
If this is your fist time wit Omni,
Look to see if you got such an email(s)